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Required Steps before using Suppo rt Media 10/2011 Edition Figure 8-1: Calling Properties of SIPLACE Pro directory ► Open a new Windows Explorer win dow and browse to your SIPLACE Pro installation folder ► Right-click th…

Required Steps before using Support Media 10/2011 Edition

8 Hints and Troubleshooting

This chapter contains some important hints and troubleshooting tips.

NOTICE

Subject to change

This chapter may describe SIPLACE product-/version-specific behaviour which might

change in future versions.

8.1 Hints for Default SIPLACE Installations

For computers installed with SIPLACE-delivered default settings:

– The account to be used for administrative Tasks including installations is SIPLACEAdmin.

– When asked by SIPLACE Pro Setup, the account to be used for COM+Services is

SIPLACEServices.

– The non-administrative default account to be used is plr when using simple passwords or

siplace when using complex passwords.

– The default passwords for SIPLACE-created accounts are documented in the technical

information TI2008-04V08.

8.1.1 SIPLACE Pro Share Permissions

By default, SIPLACE Pro Setup creates a share in the folder where it has been installed (default:

%ProgramFiles%\SIPLACE\SIPLACE Pro). This share is required for the Client Installation to be

performed. Due to security restrictions (especially in domain environments), SIPLACE Pro Setup

doesn’t automatically set permissions to this share.

For default SIPLACE installations, we recommend adding the SIPLACEAdmin account to the share

permissions as described in this chapter. Also refer to the installation documentation of SIPLACE

Pro.

Required Steps before using Support Media 10/2011 Edition

Figure 8-1: Calling Properties of SIPLACE Pro directory

► Open a new Windows Explorer window and browse to your SIPLACE Pro installation folder

► Right-click the SIPLACE Pro folder and select Properties.

Figure 8-2: Sharing Properties of SIPLACE Pro folder

► Select the Sharing tab.

► On newer Operating Systems, you may have to click at Advanced Sharing… to access the

share permissions.

Required Steps before using Support Media 10/2011 Edition

Figure 8-3: Calling SIPLACE Pro Share Permissions

► Click the Permissions button to access share permissions.

Figure 8-4: Adding Share permissions

► Click the Add… button.

Figure 8-5: Adding SIPLACEAdmin account permissions

► Enter the SIPLACEAdmin account.

► Click on Check Names.