故障排除Troubleshooting.pdf - 第31页
Page 29 IM T r oubleshooting 52489101 Rev . B This document supports Radial 88, VCD Seq 88, and Jumper Wire 88 machines. c. Have any hardware updates been done recently? If yes, what updates were done? 4. Provide a list …
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52489101 Rev. B IM Troubleshooting
This document supports Radial 88, VCD Seq 88, and Jumper Wire 88 machines.
16. Lead length setup.
17. Cutter setup.
18. Cutter back stroke setup.
19. Rotary table squareness adjustment.
20. X-Y encoder adjustment.
21. BEC setup.
Before Calling Technical Support
Before calling Universal Instruments Technical Support, please have the
following information, and be prepared to answer the following questions.
Customer Name _______________________________________________
Product Tree and Equipment numbers _____________________________
Machine Software Version number _______________________________
1. Provide a detailed description of the symptoms. Including the
following:
a. Is the machine down?
b. Is the problem intermittent or consistent?
c. Is the problem machine specific?
d. Is the problem product specific?
e. Is the problem head specific?
f. Is the problem repeatable? If so, exactly what steps are taken to
create the problem? It is important to provide a step-by-step
description.
2. What steps are required to recover or clear the condition: reload the
product, press and release the E-Stop switch, or power cycle?
3. Provide a detailed description of any events immediately before the
problem. Include the following:
a. When did the problem start?
b. Have any software updates been done recently? If yes, what
version of software was the machine going from and to?
Page 29
IM Troubleshooting 52489101 Rev. B
This document supports Radial 88, VCD Seq 88, and Jumper Wire 88 machines.
c. Have any hardware updates been done recently? If yes, what
updates were done?
4. Provide a list of any error messages displayed.
5. What has been done to diagnose the problem? What hardware has
been replaced or swapped?
6. Report if any error indicator lights are on in any electrical chassis.
7. What is the status on the high power amps?
8. Be prepared to obtain the two command buffer log files and the two
parameters log files from the machine to provide to Technical Support.
These files are located in C:\MCOS\GMCBoard:
• Cmdbuf_x.txt (where x is 1, 2, or 3)
• Param_x.txt (where x is 1, 2, or 3)
