JAKA Zu 7电控柜V2.1-硬件手册（英文版）.pdf - 第43页
41 mechanical injurie s or malf unction c aused by incorr ect operation of user unit). After the expirat ion of the equipm ent w arranty ex pires, we will sign the r elevant agreem ent with the user to conf irm the charg…
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•Preservation temperature -10℃～+50℃
•In order to maintain its reliability during long-term storage, it is recommended to maintain the temperature
within 25℃±10℃. Please avoid sharp temperature changes (10℃/ hour or more).
•Preservation humidity 20～85%RH
In order to maintain its reliability during long-term storage, it is recommended to maintain the humidity
within 45%-65%. Avoid condensation or mold during storage.
•anti-static measure
Static electricity is easy to generate in extremely dry conditions, and the shock during electrostatic
discharge may damage the semiconductor. Please put it in an anti-static bag.
•Other environmental conditions
Please store it in an environment where no toxic gases, dirt, or dust are generated. Do not place heavy
objects on it during storage.。
5.4 Service Commitment
I.JAKA will provide users with the following equipment warranty and maintenance services:
Equipment provided by JAKA: from the day of acceptance of the equipment, the equipment enters the
warranty period. The warranty period is 1 year. During the warranty period, if the equipment is faulty, JAKA will
be responsible for repairing and maintenance. After receiving the user's equipment failure report, if the fault is
caused by JAKA's equipment, JAKA is responsible for providing the warranty and promptly repairing. If the fault
is caused by one of the following situations, it is not included in the free warranty, and the user should pay for
the cost of equipment. JAKA should assist in troubleshooting as soon as possible to restore the equipment
back to normal:
1. User does not operate according to the operating procedures;
2.User damages the equipment on purpose;
3.Other failures caused by force majeure factors (such as lightning strikes, earthquakes, and floods, etc.)
Our company JAKA provides free maintenance services to users during the one-year warranty period.
After the expiration of After the warranty periodexpires, our company JAKA will continue the after-sales service
procedures:
1.By negotiating with the user unit, the content and format of the service application form and the support
service implementation report are will be determined, and the user unit and the company JAKA will respectively
designate the related personnel respectively.
2. If the user needs support services, it is required to fill out the service application form and fax it to JAKA.
If the situation is urgent, user can call directly to request the service.
II.Range and content of support service
1.Our company JAKA promises to provide maximum technical services in all dimensions throughout the
project, including: hardware maintenance support service and software training support service.
2.Hardware maintenance support service: We JAKA promises to be responsible for maintenance of any
equipment during the equipment warranty period, and the user does not have to pay any fees (except for
JAKA Zu 7 V2.5 and
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mechanical injuries or malfunction caused by incorrect operation of user unit). After the expiration of the
equipment warranty expires, we will sign the relevant agreement with the user to confirm the charging method,
maintenance responsibility, and maintenance method to ensure the performance fulfillment of maintenance
responsibility.
III. Service call hotline and contact information
•Email：support@jaka.com
•Telephone：400-006-2665
•Information required
•Robot serial number
•Software version
•Detailed fault description
•Attached log files
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6 Applied Standards and Certificates
6.1 Collaborative Robot Certification
《ISO 10218-1:2006 Robots for industrial environments - Safety requirements - Part 1: Robot》
《ISO 10218-2:2011 Robots and robotic devices - Safety requirements for industrial robots - Part 2: Robot
systems and integration》
《IEC 60204-1:2016 Safety of machinery - Electrical equipment of machines - Part 1: General
requirements》
《ISO 12100:2010 Safety of machinery - General principles for design - Risk assessment and risk
reduction》
《ISO/TS 15066:2016 Robots and robotic devices - Collaborative robots》
JAKA Zu 7 V2.5
The company's product JAKA Zu 7 robot has passed CR certification and complies with the
relevant requirements of CR certification standards for collaborative robots. The test standards and
certifications are as follows: