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Support Media V1.15 10/2013 Edition 26 Net Framew ork 4.0 may require a r eboot before proceeding New with Support Media V1.13: Analyzer will be re started autom atically after reboot and login with same account. Choos…
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If you seem to have general problems with .HTA files (e.g. security warnings or unknown file
extension), you may try to use the HTAFix registry file provided on DVD1.
4.7 Known Issues
Removed "outdated" Installation packages (since V1.11):
Some Installation packages (like Microsoft SQL 2008 SP 1 Express - see above section "New DVD
content") have been removed from the DVDs to save space for easier distribution of Support
Media.
Prerequisite Analyzer will detect, if required Prerequisites are missing on the DVD and show you
options how to retrieve the missing packages.
Microsoft SQL Server/Express 64 Bit:
If you installed a 32 Bit Microsoft SQL Edition on your 64 Bit OS and want to use the 64 Bit Edition,
you have to uninstall the Edition before.
Microsoft SQL Server:
If you plan to install Microsoft SQL Server Edition, please see the Navigation Guide documents
regarding manual SQL installation to ensure you use the correct installation options.
Analyzer now also includes Profiles (in "SIPLACE Net") helping to prepare your computer for
Microsoft SQL Server installations.
After installation, you may (re-)run Prerequisite Analyzer to apply possibly required updates and
install all other required Prerequisites. Additionally, Analyzer will warn you if it finds known
conflicting settings.
OS Setting - Language for Non-Unicode programs
This Support Media build *should* work independent of the setting "Language for Non-Unicode
programs" (this setting may cause problems on Chinese systems).
Now, all Script files (*.VBS;*.HTA;*.HTML;*.HTM;*.CSS) are converted to Unicode during Support
Media build (directories "Scripts" and "SIPLACE Net" on DVD1) and written log files use ANSI
characters.
However, there might be still cases, where problems occur - if you encounter problems please use
the language setting "English (United States)" for Non-Unicode programs.
Microsoft Windows Server 2008 support
In some cases, it is required to reboot the computer before Microsoft Windows Server 2008 -
related customizing scripts succeed. This is especially the case when Microsoft .Net Framework
has been installed.
Net Framework 3.5 SP 1 and Windows Installer 4.5 require a reboot on VistaSP1/W2008SP1
before proceeding
New with Support Media V1.13: Analyzer will be restarted automatically after reboot and login
with same account.
Newer Operating System versions don't require a reboot anymore (they already have a newer
Windows Installer version integrated).
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Net Framework 4.0 may require a reboot before proceeding
New with Support Media V1.13: Analyzer will be restarted automatically after reboot and login
with same account.
Choose Password policy
You have to select, if you want to apply previous (simple) passwords or more complex passwords
to created accounts to meet possible existing password policy restrictions.
New with Support Media V1.13
If SIPLACE Accounts with certain policy already exist, the appropriate option will be pre-selected
automatically. Additionally, policy selection page now allows taking over the setting from a remote
computer (which already has SIPLACE accounts). Important: Passwords of already existing
accounts won't be modified.
If Analyzer detects a conflict between the remote and the local computer it will warn you.
In specific configurations, Analyzer may detect Windows Firewall being active although it is
currently not
This may happen when Microsoft Windows Firewall is configured by Group Policies to be disabled
in some situations instead of using the Control Panel settings.
Since Group Policies are most likely to be applied in Domain environments only and Prerequisite
Analyzer automatically deselects the "Windows Firewall Disable" Script in domain environments
and hints the user to check for proper configuration, this shouldn't be a problem.
Furthermore, if the user explicitly selects the "Windows Firewall Disable" Script to be executed, the
Microsoft Firewall will be disabled for all conditions (=network locations) ensuring proper function of
SIPLACE Products (Although this is not recommended in domain environments for security
reasons).
4.8 Frequently Asked Questions (FAQ)
What is it?
Support Media assists you in preparing your computer for the use with SIPLACE Line Software.
Why so many DVDs? Do I need them all?
This depends on your needs.
Normally, the first media will fit all your needs. DVD two is very similar to the first media with a
reduced size. It only contains software which you won't find on the internet and will require the
download and installation of some files manually in some cases. For SIPLACE internal use, there’s
also a Support Media variant which includes certain installation packages (like Microsoft SQL
Server Updates) which we are not allowed to distribute to customers directly.
So, can I save download time using DVD two only?
With Support Media V1.13, a download mechanism of missing software packages has been
integrated. So, as long as you have access to the internet, you may use the DVD two to prepare
your computer. But note: there are some cases, where automatic download of certain missing
packages isn’t possible. (For example, there are packages we had to modify for automatic
installation) Then you will have to use the offered link for manual download and installation.
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In general, we recommend you to only use the second media if download size is a critical factor
and you have a very good knowledge in SIPLACE computer administration (you might have to
download and install some packages manually using appropriate settings).
How to start?
Depending on the delivery type, either mount the first ISO image using a tool like magic disc or
insert the first DVD into your drive. After the auto-run dialog has started, click on Prerequisite
Analyzer to begin preparing your computer for selected SIPLACE products. Instead, if you need
more help, you may choose "Navigation Guide" and browse through available documentation or
contact SIPLACE support for more help.
How to prepare multiple computers?
To simplify use of Support Media with multiple computers, we recommend sharing the appropriate
ISO file over network and mount it on the other computers with a tool like magic disc. If all you have
is the DVD, the tool "Redistributor" will help you by creating an ISO file based on the inserted DVD
and storing it to a selected folder of your choice, ready for network sharing. You can start this tool
from the auto-run dialog.
Why can’t I just copy the directory structure of Support Media to my server and share it?
Currently, security restrictions of Microsoft Internet Explorer prevent our HTA scripts having full
permissions outside a (physical or virtual) DVD structure. Additionally, there may appear problems
accessing files in deeper directory levels when the maximum path length has been exceeded.
After selecting SIPLACE Line Product Versions from a previous Release in Prerequisite Analyzer, I
can’t continue with installation. Prerequisite Analyzer shows the “Unavailable Installation
Packages” window. What’s going on?
We are sorry, but we had to reduce the size of the DVD and therefore removed some packages
contained in previous Release versions of Support Media. Now, we only guarantee to deliver all
packages required for the current Release (first time- and upgrade- installations). To continue
preparing your computer for an older Release, you have to either download and install the
mentioned packages manually or use the Support Media Version delivered with your old product to
install the packages automatically. After that, you may use the new version of Support Media if you
want to prepare for newer products, too.
I want to use Microsoft SQL Server instead of the delivered Microsoft SQL Express Edition.
What is the recommended way of installing and maintaining it for SIPLACE Products?
NOTICE
Legal situation
We are in legal clarification with Microsoft and the information about this issue
may change. The following answer is the current knowledge state.
In order to answer this question correctly, we have to decide some cases.
1) Customers:
The first question you have to answer is:
Where does my Microsoft SQL Server license and installation come from?
If you got your Microsoft SQL Server installation and license by SIPLACE, we will also have an
internal version of Support Media which includes Microsoft SQL Server service pack updates and
use this version of Support Media to upgrade the Microsoft SQL Server Installation to the latest
supported by your purchased SIPLACE Products.