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Support Media V1.15 10/2013 Edition 27 In general, we rec ommend you to onl y use the second media if download size is a c ritical factor and you have a ver y good knowledge in SIPLAC E computer adm inistrati on (you m i…

Support Media V1.15 10/2013 Edition

Net Framework 4.0 may require a reboot before proceeding

 New with Support Media V1.13: Analyzer will be restarted automatically after reboot and login

with same account.

Choose Password policy

You have to select, if you want to apply previous (simple) passwords or more complex passwords

to created accounts to meet possible existing password policy restrictions.

New with Support Media V1.13

If SIPLACE Accounts with certain policy already exist, the appropriate option will be pre-selected

automatically. Additionally, policy selection page now allows taking over the setting from a remote

computer (which already has SIPLACE accounts). Important: Passwords of already existing

accounts won't be modified.

If Analyzer detects a conflict between the remote and the local computer it will warn you.

In specific configurations, Analyzer may detect Windows Firewall being active although it is

currently not

This may happen when Microsoft Windows Firewall is configured by Group Policies to be disabled

in some situations instead of using the Control Panel settings.

Since Group Policies are most likely to be applied in Domain environments only and Prerequisite

Analyzer automatically deselects the "Windows Firewall Disable" Script in domain environments

and hints the user to check for proper configuration, this shouldn't be a problem.

Furthermore, if the user explicitly selects the "Windows Firewall Disable" Script to be executed, the

Microsoft Firewall will be disabled for all conditions (=network locations) ensuring proper function of

SIPLACE Products (Although this is not recommended in domain environments for security

reasons).

4.8 Frequently Asked Questions (FAQ)

What is it?

Support Media assists you in preparing your computer for the use with SIPLACE Line Software.

Why so many DVDs? Do I need them all?

This depends on your needs.

Normally, the first media will fit all your needs. DVD two is very similar to the first media with a

reduced size. It only contains software which you won't find on the internet and will require the

download and installation of some files manually in some cases. For SIPLACE internal use, there’s

also a Support Media variant which includes certain installation packages (like Microsoft SQL

Server Updates) which we are not allowed to distribute to customers directly.

So, can I save download time using DVD two only?

With Support Media V1.13, a download mechanism of missing software packages has been

integrated. So, as long as you have access to the internet, you may use the DVD two to prepare

your computer. But note: there are some cases, where automatic download of certain missing

packages isn’t possible. (For example, there are packages we had to modify for automatic

installation) Then you will have to use the offered link for manual download and installation.

Support Media V1.15 10/2013 Edition

In general, we recommend you to only use the second media if download size is a critical factor

and you have a very good knowledge in SIPLACE computer administration (you might have to

download and install some packages manually using appropriate settings).

How to start?

Depending on the delivery type, either mount the first ISO image using a tool like magic disc or

insert the first DVD into your drive. After the auto-run dialog has started, click on Prerequisite

Analyzer to begin preparing your computer for selected SIPLACE products. Instead, if you need

more help, you may choose "Navigation Guide" and browse through available documentation or

contact SIPLACE support for more help.

How to prepare multiple computers?

To simplify use of Support Media with multiple computers, we recommend sharing the appropriate

ISO file over network and mount it on the other computers with a tool like magic disc. If all you have

is the DVD, the tool "Redistributor" will help you by creating an ISO file based on the inserted DVD

and storing it to a selected folder of your choice, ready for network sharing. You can start this tool

from the auto-run dialog.

Why can’t I just copy the directory structure of Support Media to my server and share it?

Currently, security restrictions of Microsoft Internet Explorer prevent our HTA scripts having full

permissions outside a (physical or virtual) DVD structure. Additionally, there may appear problems

accessing files in deeper directory levels when the maximum path length has been exceeded.

After selecting SIPLACE Line Product Versions from a previous Release in Prerequisite Analyzer, I

can’t continue with installation. Prerequisite Analyzer shows the “Unavailable Installation

Packages” window. What’s going on?

We are sorry, but we had to reduce the size of the DVD and therefore removed some packages

contained in previous Release versions of Support Media. Now, we only guarantee to deliver all

packages required for the current Release (first time- and upgrade- installations). To continue

preparing your computer for an older Release, you have to either download and install the

mentioned packages manually or use the Support Media Version delivered with your old product to

install the packages automatically. After that, you may use the new version of Support Media if you

want to prepare for newer products, too.

I want to use Microsoft SQL Server instead of the delivered Microsoft SQL Express Edition.

What is the recommended way of installing and maintaining it for SIPLACE Products?

NOTICE

Legal situation

We are in legal clarification with Microsoft and the information about this issue

may change. The following answer is the current knowledge state.

In order to answer this question correctly, we have to decide some cases.

1) Customers:

The first question you have to answer is:

Where does my Microsoft SQL Server license and installation come from?

If you got your Microsoft SQL Server installation and license by SIPLACE, we will also have an

internal version of Support Media which includes Microsoft SQL Server service pack updates and

use this version of Support Media to upgrade the Microsoft SQL Server Installation to the latest

supported by your purchased SIPLACE Products.

Support Media V1.15 10/2013 Edition

If you have an own Microsoft SQL Server license and installation, you have the responsibility to

install and maintain your Microsoft SQL Server by yourself. In this case, use Prerequisite Analyzer

from Support Media on your already installed Microsoft SQL Server, select the SIPLACE Products

you plan to use and Prerequisite Analyzer will show you if it requires upgrading your Microsoft SQL

Server installation to a newer version. Unfortunately, in cases where upgrades are required, we are

not allowed to deliver the updates for your SQL Server directly. So, in this case, Prerequisite

Analyzer will show you the required Microsoft SQL service pack version but abort installation with

an “Unavailable Installation Packages” message as answered in the question above. You may

contact SIPLACE support if you have problems retrieving or installation the required Microsoft SQL

Server update. After you updated your Microsoft SQL Server to the required version, you may

continue preparing your computer for the SIPLACE Products you purchased.

2) SIPLACE personnel preparing computer with SQL license sold by SIPLACE:

First, you should install SQL Server Prerequisites using Prerequisite Analyzer from Support Media

with the appropriate “SQL Server Prerequisites” profile in the Profile Group “SIPLACE Net”. Then,

install the Microsoft SQL Server Edition we sell to the customer. At last, use Prerequisite Analyzer

to complete the preparation for your SIPLACE Line Software. In the last step, Prerequisite Analyzer

will detect already installed Microsoft SQL Server and not try to install Microsoft SQL Express.

Additionally, if you use our internal variant of Support Media including all packages, Prerequisite

Analyzer will upgrade the Microsoft SQL Server installation to the latest service pack compatible

with chosen product versions.

You should read our documentation on the Support Media for manual installation of the Microsoft

SQL Server version. It describes how to prepare for and install Microsoft SQL Server using the

settings required for SIPLACE Products.

3) SIPLACE personnel supporting computer with Microsoft SQL license from the customer:

In this case, the customer (or his IT) is responsible for maintaining his Microsoft SQL Server

installation. You may use Prerequisite Analyzer from Support Media to find out if upgrading to a

newer Microsoft SQL Service Pack is required. Since we are not allowed to distribute the Microsoft

SQL Service Pack for this license, the customer has to download/install the required Microsoft SQL

Service Pack by himself – maybe with our help.

I’ve already used Support Media Prerequisite Analyzer and accidently installed Microsoft

SQL Express, but I want to install Microsoft SQL Server. What should I do?

If it is affordable, we recommend performing a fresh setup of your computer with a new operating

system installation and then beginning with Microsoft SQL Server installation as documented. If this

would be too time-consuming, we recommend additionally installing Microsoft SQL Server using

the appropriate documentation on Support Media and then re-applying Prerequisite Analyzer to

upgrade to the latest compatible service pack.

We don’t recommend trying uninstalling existing Microsoft SQL versions - Microsoft SQL Setups

may leave shared components when uninstalling, which can cause subsequent Microsoft SQL

setups to fail.