00197628-02_VD_SIPLACE_Pro_12.1_DE_EN.pdf - 第24页
SIPLACE Pro V12.1 / Softw are Version Descriptio n Ausgabe 05/2015 Edition 24 7 Corrected Errors The corrected error s that have been announ ced in SISCOPE ca n be found in the Readme.t xt file on the installat ion CD in…
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6 Troubleshooting
Error Reporting Tool
The Error Reporting Tool allows you to transfer detailed information about any errors occurring in
SIPLACE Pro to the service team. For more information about this function, refer to section 8.1
SIPLACE Net Error Reporter Service, the Online Help or the Support Media DVD.
Error Reports with the SIPLACE Net Error Reporter Service
The SIPLACE Net Error Reporter Service can be started as follows:
– Via Start – Programs – SIPLACE Net – Enterprise Service – SIPLACE Net Error Reporter
Service
– Via the Strg+Alt+F10 key combination.
– Via Help – Error Reporting in the menu of the GUIs.
Follow the instructions on the screen.
6.1 Problems and Solutions
This section describes known circumstances and general problems. If applicable, troubleshooting
is provided to help you working with SIPLACE Pro.
Solving Problems in Workgroup Mode
If you operate SIPLACE Pro in workgroup mode and if e. g. during the startup of the SIPLACE Pro
LineControl GUI application a message is displayed stating that:
It was not possible to establish a connection to the SIPLACE Pro
Interface. The cause for the error was: Unknown error (0x80004005).
► Check, if the following password requirements are met:
– The local user data must also be set up on the workgroup server.
– The local user must have the same password as on the workgroup server.
Printing SIPLACE Pro Reports
The generated reports can be sorted by various criteria (such as placement list etc.). Within the
printing preview the sort criteria can be modified as well.
► Check your specific printer properties (e.g. borderless printout) if you have printing problems
when printing reports.
Backup of System Feeder Inventory
When upgrading SIPLACE Pro (starting with SIPLACE Pro 3.0) an updated system feeder
inventory is imported (SystemFeederInventory.xml) in order to consider all new feeder types. The
feeder inventory that is already existing in SIPLACE is renamed (Backup of System Feeder
Inventory_X). All existing jobs are not changed.
All new jobs contain the updated (newly imported) feeder inventory.
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7 Corrected Errors
The corrected errors that have been announced in SISCOPE can be found in the Readme.txt file
on the installation CD in the .\Documentation directory.
During installation the Readme.txt file is copied to your hard disk into the .\Documentation
subdirectory of the installation path together with all pdf documents.
All installed documentation can be accessed via the Start – Programs – SIPLACE Pro –
Documentation menu.
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8 Appendix
The following section contains general information about the SIPLACE Net Error Reporter Service.
8.1 SIPLACE Net Error Reporter Service
SIPLACE Net Error Reporter Service enables the user to collect information on errors. The
following explains the nature of the data, why it is collected, and what is done with it.
Why Is Error Data Collected?
Error report data is used to find and fix problems in the software you use. It is not used for
marketing purposes.
What Data Is Collected?
To fix problems in the software you use, we need information about what the software was doing
when it experienced the problem, and about your machine configuration. For a description of the
categories of data we collect, see the section below called “Types of Data“.
When collecting information, it is possible for personal or confidential information to be present in
the report. For instance, a snapshot of memory may include your name, part of a document you
were working on, or data you recently submitted to a Web site. It is also possible for personal
information to be included in a log file, a portion of the registry, or other product specific files
needed to determine the cause of the problem. If you are concerned that the report may contain
personal or confidential information, please do not send the report.
You may be asked to answer a survey after sending an error report. Responding to the survey is
optional. If you send an error report without sending survey information, your error report remains
anonymous. If you choose to provide a phone number or email address then we may contact you
to ask for additional data that will help us solve the problem.
How Is Data Stored?
When you submit an error report, we protect it through the use of encryption, such as the Secure
Socket Layer (SSL) protocol. When we receive an error report, we use a variety of security
technologies and procedures to help protect your personal information from unauthorized access,
use, or disclosure. For example, we store the error reports you provide on computer servers with
limited access.