00197712-01_IM_SUPPORT_MEDIA_2.0_EN.pdf - 第27页

Support Media 2.0 12/2014 Edition 27 You have to selec t, if you w ant to apply previous (simple) passwords or more complex passwords to crea ted accounts to meet possi ble existing password poli cy restrictions. New wit…

Support Media 2.0 12/2014 Edition

It is strongly recommended to use a DVD / mapped ISO file instead.

Support Media contains the freeware ISO mapping tool WinCDEmu which also supports

creating ISO files from inserted DVDs. You can find it in the Tools subdirectory.

If you seem to have general problems with .HTA files (e.g. security warnings or unknown

file extension), you may try to use the HTAFix registry file provided on DVD1.

4.7 Known Issues

Removed "outdated" Installation packages (since V1.11):

Some Installation packages (like Microsoft SQL 2008 SP 1 Express - see above section

"New DVD content") have been removed from the DVDs to save space for easier

distribution of Support Media.

Prerequisite Analyzer will detect, if required Prerequisites are missing on the DVD and

show you options how to retrieve the missing packages.

Microsoft SQL Server/Express 64 Bit:

If you installed a 32 Bit Microsoft SQL Edition on your 64 Bit OS and want to use the 64

Bit Edition, you have to uninstall the Edition before.

Microsoft SQL Server:

If you plan to install Microsoft SQL Server Edition, please see the Navigation Guide

documents regarding manual SQL installation to ensure you use the correct installation

options.

Analyzer now also includes Profiles (in "SIPLACE Net") helping to prepare your computer

for Microsoft SQL Server installations.

After installation, you may (re-)run Prerequisite Analyzer to apply possibly required

updates and install all other required Prerequisites. Additionally, Analyzer will warn you if it

finds known conflicting settings.

OS Setting - Language for Non-Unicode programs

This Support Media build *should* work independent of the setting "Language for Non-

Unicode programs" (this setting may cause problems on Chinese systems).

Now, all Script files (*.VBS;*.HTA;*.HTML;*.HTM;*.CSS) are converted to Unicode during

Support Media build (directories "Scripts" and "SIPLACE Net" on DVD1) and written log

files use ANSI characters.

However, there might be still cases, where problems occur - if you encounter problems

please use the language setting "English (United States)" for Non-Unicode programs.

Net Framework 4.0 may require a reboot before proceeding

 New with Support Media V1.13: Analyzer will be restarted automatically after reboot

and login with same account.

Choose Password policy

Support Media 2.0 12/2014 Edition

You have to select, if you want to apply previous (simple) passwords or more complex

passwords to created accounts to meet possible existing password policy restrictions.

New with Support Media V1.13

If SIPLACE Accounts with certain policy already exist, the appropriate option will be pre-

selected automatically. Additionally, policy selection page now allows taking over the

setting from a remote computer (which already has SIPLACE accounts). Important:

Passwords of already existing accounts won't be modified.

If Analyzer detects a conflict between the remote and the local computer it will warn you.

In specific configurations, Analyzer may detect Windows Firewall being active

although it is currently not

This may happen when Microsoft Windows Firewall is configured by Group Policies to be

disabled in some situations instead of using the Control Panel settings.

Since Group Policies are most likely to be applied in Domain environments only and

Prerequisite Analyzer automatically deselects the "Windows Firewall Disable" Script in

domain environments and hints the user to check for proper configuration, this shouldn't

be a problem.

Furthermore, if the user explicitly selects the "Windows Firewall Disable" Script to be

executed, the Microsoft Firewall will be disabled for all conditions (=network locations)

ensuring proper function of SIPLACE Products (Although this is not recommended in

domain environments for security reasons).

4.8 Frequently Asked Questions (FAQ)

What is it?

Support Media assists you in preparing your computer for the use with SIPLACE Line

Software.

Why so many DVDs? Do I need them all?

This depends on your needs.

Normally, the first media will fit all your needs. DVD two is very similar to the first media

with a reduced size. It only contains software which you won't find on the internet and will

require the download and installation of some files manually in some cases. For SIPLACE

internal use, there’s also a Support Media variant which includes certain installation

packages (like Microsoft SQL Server Updates) which we are not allowed to distribute to

customers directly.

So, can I save download time using DVD two only?

With Support Media V1.13, a download mechanism of missing software packages has

been integrated. So, as long as you have access to the internet, you may use the DVD

two to prepare your computer. But note: there are some cases, where automatic

download of certain missing packages isn’t possible. (For example, there are packages

we had to modify for automatic installation) Then you will have to use the offered link for

manual download and installation.

Support Media 2.0 12/2014 Edition

In general, we recommend you to only use the second media if download size is a critical

factor and you have a very good knowledge in SIPLACE computer administration (you

might have to download and install some packages manually using appropriate settings).

How to start?

Depending on the delivery type, either mount the first ISO image using a tool like

WinCDEmu or insert the first DVD into your drive. After the auto-run dialog has started,

click on Prerequisite Analyzer to begin preparing your computer for selected SIPLACE

products. Instead, if you need more help, you may choose "Navigation Guide" and browse

through available documentation or contact SIPLACE support for more help.

How to prepare multiple computers?

To simplify use of Support Media with multiple computers, we recommend sharing the

appropriate ISO file over network and mount it on the other computers with a tool like

WinCDEmu. If all you have is the DVD, the tool WinCDEmu will help you by creating an

ISO file based on the inserted DVD and storing it to a selected folder of your choice, ready

for network sharing.

Why can’t I just copy the directory structure of Support Media to my server and

share it?

Currently, security restrictions of Microsoft Internet Explorer prevent our HTA scripts

having full permissions outside a (physical or virtual) DVD structure. Additionally, there

may appear problems accessing files in deeper directory levels when the maximum path

length has been exceeded.

After selecting SIPLACE Line Product Versions from a previous Release in

Prerequisite Analyzer, I can’t continue with installation. Prerequisite Analyzer

shows the “Unavailable Installation Packages” window. What’s going on?

We are sorry, but we had to reduce the size of the DVD and therefore removed some

packages contained in previous Release versions of Support Media. Now, we only

guarantee to deliver all packages required for the current Release (first time- and

upgrade- installations). To continue preparing your computer for an older Release, you

have to either download and install the mentioned packages manually or use the Support

Media Version delivered with your old product to install the packages automatically. After

that, you may use the new version of Support Media if you want to prepare for newer

products, too.

I want to use Microsoft SQL Server instead of the delivered Microsoft SQL Express

Edition. What is the recommended way of installing and maintaining it for SIPLACE

Products?

NOTICE

Legal situation

We are in legal clarification with Microsoft and the information about this issue

may change. The following answer is the current knowledge state.

In order to answer this question correctly, we have to decide some cases.