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Support Media 2.0 12/2014 Edition 29 1) Customers: The first question you hav e t o answer is: Where does my Microsoft SQL Server license and installation co me from? If you got your Microsoft SQL Server installation a n…
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In general, we recommend you to only use the second media if download size is a critical
factor and you have a very good knowledge in SIPLACE computer administration (you
might have to download and install some packages manually using appropriate settings).
How to start?
Depending on the delivery type, either mount the first ISO image using a tool like
WinCDEmu or insert the first DVD into your drive. After the auto-run dialog has started,
click on Prerequisite Analyzer to begin preparing your computer for selected SIPLACE
products. Instead, if you need more help, you may choose "Navigation Guide" and browse
through available documentation or contact SIPLACE support for more help.
How to prepare multiple computers?
To simplify use of Support Media with multiple computers, we recommend sharing the
appropriate ISO file over network and mount it on the other computers with a tool like
WinCDEmu. If all you have is the DVD, the tool WinCDEmu will help you by creating an
ISO file based on the inserted DVD and storing it to a selected folder of your choice, ready
for network sharing.
Why can’t I just copy the directory structure of Support Media to my server and
share it?
Currently, security restrictions of Microsoft Internet Explorer prevent our HTA scripts
having full permissions outside a (physical or virtual) DVD structure. Additionally, there
may appear problems accessing files in deeper directory levels when the maximum path
length has been exceeded.
After selecting SIPLACE Line Product Versions from a previous Release in
Prerequisite Analyzer, I can’t continue with installation. Prerequisite Analyzer
shows the “Unavailable Installation Packages” window. What’s going on?
We are sorry, but we had to reduce the size of the DVD and therefore removed some
packages contained in previous Release versions of Support Media. Now, we only
guarantee to deliver all packages required for the current Release (first time- and
upgrade- installations). To continue preparing your computer for an older Release, you
have to either download and install the mentioned packages manually or use the Support
Media Version delivered with your old product to install the packages automatically. After
that, you may use the new version of Support Media if you want to prepare for newer
products, too.
I want to use Microsoft SQL Server instead of the delivered Microsoft SQL Express
Edition. What is the recommended way of installing and maintaining it for SIPLACE
Products?
NOTICE
Legal situation
We are in legal clarification with Microsoft and the information about this issue
may change. The following answer is the current knowledge state.
In order to answer this question correctly, we have to decide some cases.
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1) Customers:
The first question you have to answer is:
Where does my Microsoft SQL Server license and installation come from?
If you got your Microsoft SQL Server installation and license by SIPLACE, we will also
have an internal version of Support Media which includes Microsoft SQL Server service
pack updates and use this version of Support Media to upgrade the Microsoft SQL Server
Installation to the latest supported by your purchased SIPLACE Products.
If you have an own Microsoft SQL Server license and installation, you have the
responsibility to install and maintain your Microsoft SQL Server by yourself. In this case,
use Prerequisite Analyzer from Support Media on your already installed Microsoft SQL
Server, select the SIPLACE Products you plan to use and Prerequisite Analyzer will show
you if it requires upgrading your Microsoft SQL Server installation to a newer version.
Unfortunately, in cases where upgrades are required, we are not allowed to deliver the
updates for your SQL Server directly. So, in this case, Prerequisite Analyzer will show you
the required Microsoft SQL service pack version but abort installation with an “Unavailable
Installation Packages” message as answered in the question above. You may contact
SIPLACE support if you have problems retrieving or installation the required Microsoft
SQL Server update. After you updated your Microsoft SQL Server to the required version,
you may continue preparing your computer for the SIPLACE Products you purchased.
2) SIPLACE personnel preparing computer with SQL license sold by SIPLACE:
First, you should install SQL Server Prerequisites using Prerequisite Analyzer from
Support Media with the appropriate “SQL Server Prerequisites” profile in the Profile Group
“SIPLACE Net”. Then, install the Microsoft SQL Server Edition we sell to the customer. At
last, use Prerequisite Analyzer to complete the preparation for your SIPLACE Line
Software. In the last step, Prerequisite Analyzer will detect already installed Microsoft SQL
Server and not try to install Microsoft SQL Express. Additionally, if you use our internal
variant of Support Media including all packages, Prerequisite Analyzer will upgrade the
Microsoft SQL Server installation to the latest service pack compatible with chosen
product versions.
You should read our documentation on the Support Media for manual installation of the
Microsoft SQL Server version. It describes how to prepare for and install Microsoft SQL
Server using the settings required for SIPLACE Products.
3) SIPLACE personnel supporting computer with Microsoft SQL license from the
customer:
In this case, the customer (or his IT) is responsible for maintaining his Microsoft SQL
Server installation. You may use Prerequisite Analyzer from Support Media to find out if
upgrading to a newer Microsoft SQL Service Pack is required. Since we are not allowed to
distribute the Microsoft SQL Service Pack for this license, the customer has to
download/install the required Microsoft SQL Service Pack by himself – maybe with our
help.
I’ve already used Support Media Prerequisite Analyzer and accidently installed
Microsoft SQL Express, but I want to install Microsoft SQL Server. What should I
do?
If it is affordable, we recommend performing a fresh setup of your computer with a new
operating system installation and then beginning with Microsoft SQL Server installation as
documented. If this would be too time-consuming, we recommend additionally installing
Microsoft SQL Server using the appropriate documentation on Support Media and then re-
applying Prerequisite Analyzer to upgrade to the latest compatible service pack.
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We don’t recommend trying uninstalling existing Microsoft SQL versions - Microsoft SQL
Setups may leave shared components when uninstalling, which can cause subsequent
Microsoft SQL setups to fail.