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Support Media 2.0 12/2014 Edition

Contents

1 Purpose 5

2 System Requirements 6

2.1 Supported Operating Systems and Database Variants ...................................... 6

2.1.1 Server/Database Computer System .................................................................. 6

2.1.2 Client Computer System .................................................................................... 8

2.2 Products of Release 70 (R70) ........................................................................... 9

3 Compatibility 10

4 Functionality 11

4.1 Changes .......................................................................................................... 11

4.2 Updates ........................................................................................................... 11

4.3 Content of DVD1 ............................................................................................. 11

4.4 Download of required, but not distributed software .......................................... 14

4.4.1 Download options of Prerequisite Analyzer ..................................................... 14

4.4.2 Download Online option .................................................................................. 15

4.4.3 Download Offline option .................................................................................. 16

4.4.4 Download and install manually option .............................................................. 21

4.4.5 Downloading for multiple configurations .......................................................... 22

4.5 Support of Firewall .......................................................................................... 25

4.6 Critical Usage Notes ........................................................................................ 25

4.7 Known Issues .................................................................................................. 26

4.8 Frequently Asked Questions (FAQ) ................................................................. 27

5 Appendix 31

5.1 Firewall Rules .................................................................................................. 31

5.1.1 SIPLACE Support Media ................................................................................. 31

5.1.2 SIPLACE Pro Server ....................................................................................... 34

5.1.3 Desk Info Service (DeskInfo.exe) .................................................................... 34

5.1.4 VtsAdapter (VtsAdapter.exe) ........................................................................... 35

5.1.5 SIPLACE Pro Line Control .............................................................................. 35

5.1.6 SetupCenter (SetupCenter.exe and SetupCenterServer.Service.exe) ............. 36

5.1.7 Resources used by SIPLACE License manager application ............................ 37

5.1.8 SIPLACE EDM ................................................................................................ 37

5.1.9 SIPLACE OIB .................................................................................................. 38

5.1.10 OIS / Monitoring Service .................................................................................. 40

5.1.11 Line Shortage Tracker / LED Pairing Controller ............................................... 41

5.1.12 SIPLACE Explorer ........................................................................................... 41

5.2 Configuration of DCOM ................................................................................... 43

Support Media 2.0 12/2014 Edition

1 Purpose

This manual describes the general system requirements for Support Media 2.0 and the

interoperable products within Release R70. In addition changes regarding the functionality

and the DVD content are mentioned and also critical usage notes are considered.

NOTICE

Function of the Support Media DVD

The Support Media DVD included in the installation package checks the

necessary system requirements of your system and installs them. Amongst

others, e.g. Microsoft .NET Framework, the License Manager and the Error

Reporting tool.

CAUTION

Installation of new software

The use of the Support Media 2.0 is obligatory (except for station software)!

Please see the following documentation for details regarding the installation procedure:

 "Required Steps before using Support Media", item no. [00197714-xx]

 "Support Media" Getting Started, item no. [00197713-xx]