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Support Media 2.0 12/2014 Edition 28 In general, we reco mmend you to only use the second media if downloa d size is a critical factor and you have a very good knowl edge in SIPLA CE computer ad ministration (y ou might …

Support Media 2.0 12/2014 Edition

You have to select, if you want to apply previous (simple) passwords or more complex

passwords to created accounts to meet possible existing password policy restrictions.

New with Support Media V1.13

If SIPLACE Accounts with certain policy already exist, the appropriate option will be pre-

selected automatically. Additionally, policy selection page now allows taking over the

setting from a remote computer (which already has SIPLACE accounts). Important:

Passwords of already existing accounts won't be modified.

If Analyzer detects a conflict between the remote and the local computer it will warn you.

In specific configurations, Analyzer may detect Windows Firewall being active

although it is currently not

This may happen when Microsoft Windows Firewall is configured by Group Policies to be

disabled in some situations instead of using the Control Panel settings.

Since Group Policies are most likely to be applied in Domain environments only and

Prerequisite Analyzer automatically deselects the "Windows Firewall Disable" Script in

domain environments and hints the user to check for proper configuration, this shouldn't

be a problem.

Furthermore, if the user explicitly selects the "Windows Firewall Disable" Script to be

executed, the Microsoft Firewall will be disabled for all conditions (=network locations)

ensuring proper function of SIPLACE Products (Although this is not recommended in

domain environments for security reasons).

4.8 Frequently Asked Questions (FAQ)

What is it?

Support Media assists you in preparing your computer for the use with SIPLACE Line

Software.

Why so many DVDs? Do I need them all?

This depends on your needs.

Normally, the first media will fit all your needs. DVD two is very similar to the first media

with a reduced size. It only contains software which you won't find on the internet and will

require the download and installation of some files manually in some cases. For SIPLACE

internal use, there’s also a Support Media variant which includes certain installation

packages (like Microsoft SQL Server Updates) which we are not allowed to distribute to

customers directly.

So, can I save download time using DVD two only?

With Support Media V1.13, a download mechanism of missing software packages has

been integrated. So, as long as you have access to the internet, you may use the DVD

two to prepare your computer. But note: there are some cases, where automatic

download of certain missing packages isn’t possible. (For example, there are packages

we had to modify for automatic installation) Then you will have to use the offered link for

manual download and installation.

Support Media 2.0 12/2014 Edition

In general, we recommend you to only use the second media if download size is a critical

factor and you have a very good knowledge in SIPLACE computer administration (you

might have to download and install some packages manually using appropriate settings).

How to start?

Depending on the delivery type, either mount the first ISO image using a tool like

WinCDEmu or insert the first DVD into your drive. After the auto-run dialog has started,

click on Prerequisite Analyzer to begin preparing your computer for selected SIPLACE

products. Instead, if you need more help, you may choose "Navigation Guide" and browse

through available documentation or contact SIPLACE support for more help.

How to prepare multiple computers?

To simplify use of Support Media with multiple computers, we recommend sharing the

appropriate ISO file over network and mount it on the other computers with a tool like

WinCDEmu. If all you have is the DVD, the tool WinCDEmu will help you by creating an

ISO file based on the inserted DVD and storing it to a selected folder of your choice, ready

for network sharing.

Why can’t I just copy the directory structure of Support Media to my server and

share it?

Currently, security restrictions of Microsoft Internet Explorer prevent our HTA scripts

having full permissions outside a (physical or virtual) DVD structure. Additionally, there

may appear problems accessing files in deeper directory levels when the maximum path

length has been exceeded.

After selecting SIPLACE Line Product Versions from a previous Release in

Prerequisite Analyzer, I can’t continue with installation. Prerequisite Analyzer

shows the “Unavailable Installation Packages” window. What’s going on?

We are sorry, but we had to reduce the size of the DVD and therefore removed some

packages contained in previous Release versions of Support Media. Now, we only

guarantee to deliver all packages required for the current Release (first time- and

upgrade- installations). To continue preparing your computer for an older Release, you

have to either download and install the mentioned packages manually or use the Support

Media Version delivered with your old product to install the packages automatically. After

that, you may use the new version of Support Media if you want to prepare for newer

products, too.

I want to use Microsoft SQL Server instead of the delivered Microsoft SQL Express

Edition. What is the recommended way of installing and maintaining it for SIPLACE

Products?

NOTICE

Legal situation

We are in legal clarification with Microsoft and the information about this issue

may change. The following answer is the current knowledge state.

In order to answer this question correctly, we have to decide some cases.

Support Media 2.0 12/2014 Edition

1) Customers:

The first question you have to answer is:

Where does my Microsoft SQL Server license and installation come from?

If you got your Microsoft SQL Server installation and license by SIPLACE, we will also

have an internal version of Support Media which includes Microsoft SQL Server service

pack updates and use this version of Support Media to upgrade the Microsoft SQL Server

Installation to the latest supported by your purchased SIPLACE Products.

If you have an own Microsoft SQL Server license and installation, you have the

responsibility to install and maintain your Microsoft SQL Server by yourself. In this case,

use Prerequisite Analyzer from Support Media on your already installed Microsoft SQL

Server, select the SIPLACE Products you plan to use and Prerequisite Analyzer will show

you if it requires upgrading your Microsoft SQL Server installation to a newer version.

Unfortunately, in cases where upgrades are required, we are not allowed to deliver the

updates for your SQL Server directly. So, in this case, Prerequisite Analyzer will show you

the required Microsoft SQL service pack version but abort installation with an “Unavailable

Installation Packages” message as answered in the question above. You may contact

SIPLACE support if you have problems retrieving or installation the required Microsoft

SQL Server update. After you updated your Microsoft SQL Server to the required version,

you may continue preparing your computer for the SIPLACE Products you purchased.

2) SIPLACE personnel preparing computer with SQL license sold by SIPLACE:

First, you should install SQL Server Prerequisites using Prerequisite Analyzer from

Support Media with the appropriate “SQL Server Prerequisites” profile in the Profile Group

“SIPLACE Net”. Then, install the Microsoft SQL Server Edition we sell to the customer. At

last, use Prerequisite Analyzer to complete the preparation for your SIPLACE Line

Software. In the last step, Prerequisite Analyzer will detect already installed Microsoft SQL

Server and not try to install Microsoft SQL Express. Additionally, if you use our internal

variant of Support Media including all packages, Prerequisite Analyzer will upgrade the

Microsoft SQL Server installation to the latest service pack compatible with chosen

product versions.

You should read our documentation on the Support Media for manual installation of the

Microsoft SQL Server version. It describes how to prepare for and install Microsoft SQL

Server using the settings required for SIPLACE Products.

3) SIPLACE personnel supporting computer with Microsoft SQL license from the

customer:

In this case, the customer (or his IT) is responsible for maintaining his Microsoft SQL

Server installation. You may use Prerequisite Analyzer from Support Media to find out if

upgrading to a newer Microsoft SQL Service Pack is required. Since we are not allowed to

distribute the Microsoft SQL Service Pack for this license, the customer has to

download/install the required Microsoft SQL Service Pack by himself – maybe with our

help.

I’ve already used Support Media Prerequisite Analyzer and accidently installed

Microsoft SQL Express, but I want to install Microsoft SQL Server. What should I

do?

If it is affordable, we recommend performing a fresh setup of your computer with a new

operating system installation and then beginning with Microsoft SQL Server installation as

documented. If this would be too time-consuming, we recommend additionally installing

Microsoft SQL Server using the appropriate documentation on Support Media and then re-

applying Prerequisite Analyzer to upgrade to the latest compatible service pack.