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5 Update Installation manual SIPLACE Pro Edition 03/2005 US Version 3.0 42

Installation manual SIPLACE Pro 5 Update

Version 3.0 Edition 03/2005 US

5Update

Basically, follow the same procedure as for initial installation when making an update. Please refer

to chapter 4 in this regard. 5

Before you update from a SIPLACE Pro 1.x you must uninstall that old version. If you have a

SIPLACE Pro 2.x version, you are not required to uninstall the old version first, although this is

recommended. The database will be kept untouched by that uninstallation and will be upgraded

during the installation of SIPLACE Pro 3.0 5

Note

Any update is possible provided that an upgrade script is available. In case of problems, please

note any messages and check the installation logfile in the program folder. For more details please

contact your service technician. 5

5 Update Installation manual SIPLACE Pro

Edition 03/2005 US Version 3.0

Installation manual SIPLACE Pro 6 Troubleshooting

Version 3.0 Edition 03/2005 US

6 Troubleshooting

6.1 During installation

If it is not possible to solve a problem during installation of SIPLACE Pro, please send the file

SIPLACEProSetupLog.html and all similarly named files to SIEMENS Service (see 6.1.1). 6

6.1.1 Relevant files to analyze setup problems

Error description: 6

Whenever problems arise during setup, please inspect the file SIPLACEProSetupLog.html, which

is written anew by each installation. 6

Cause: 6

Setup problems. 6

Solution: 6

The log file is found either in C:\ (prior to the "move data phase") or in the selected program folder,

e.g. C:\Program Files\Siemen SIPLACE\SIPLACE Pro. 6

Old versions of the log file can be found in the program folder, too. They have a timestamp added

to the filename. 6

Hint

If you need Siemens support regarding installation problems, please provide all installation log

files. If you already have a SIPLACE Pro 3.0 installation on your computer, the SIPLACE Pro Error

Reporting Tool is available and can be used from the start menu (Start/Programs/

Siplace Pro/Error Reporting Tool). 6

6.1.2 How to run setup with verbose logging?

Error description:

Whenever an installation runs into problems, it is useful to have as much information at hand as

possible in order to analyze the problem. 6

Solution:

Create a log file that records the progress of a InstallScript MSI (formerly Standard) based instal-

lation, you can either execute the setup.exe at the command line using the /Verbose switch, or