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Installation manual SIPLACE Pro 7 Uninstalling Version 3.0 Edition 03/2005 US 51 7 Uninst alling 7.1 Uninst alling the sof tware Uninstalling SIPLACE Pro deletes all SIPLACE Pr o software component s fr om the system exc…
6 Troubleshooting Installation manual SIPLACE Pro
Edition 03/2005 US Version 3.0
50
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Fig. 6 - 6 Error message
Solution: 6
If you experience such messages after installation, please check in the Event Log to see if the
error message is in fact caused by a failed post-installation. Plese follow these steps to to this: 6
Æ To openthe Event Viewer, go to StartMenu ->Run, enter "eventvwr" and click OK.
Æ Select "Application Log".
All logged application events will be displayed. The latest is at the top of the list.
Æ Check for entries of type "Error" from Source "Msilnstaller" at the correct time. If you find such
entries with a timestamp matching the time when you received the error, it is likely that a post-
installation has been invoked and failed due to the missing Setup CD.
Æ If no such entries are found in the eventlog, the error message has another unknown reason.
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If the above check has had a positive result (point 3 above), the problem can be solved by: 6
Æ inserting the SetupCD in the drive from where you installed the software. If you installed from
a network drive, be sure that you use the same share with the same drive letter.
Æ or by trying to reinvoke the feature which just failed. As soon as the post-installation has been
performed (with or without user feedback), the feature should start as expected. If it doesn‘t,
the error message has another unknown reason.
Installation manual SIPLACE Pro 7 Uninstalling
Version 3.0 Edition 03/2005 US
51
7 Uninstalling
7.1 Uninstalling the software
Uninstalling SIPLACE Pro deletes all SIPLACE Pro software components from the system except
for the SIPLACE Pro Database. 7
The SIPLACE Pro Database is not automatically uninstalled in order to prevent possible data
loss. 7
Step 1
Uninstall SIPLACE Pro via the Control Panel. 7
You require the uninstall window in Windows for uninstalling. 7
Æ Click Start in the Windows start menu.
Æ Click Settings.
Æ Click Control Panel.
Æ Double-click Add / Remove Programs.
A list appears with the names of the software packages installed on the computer. 7
Æ Select SIPLACE Pro.
Æ Click the Change/Remove components button.
Æ In the "Confirm File Deletion" dialog box, click Yes if you wish to proceed or No if you wish to
cancel the uninstall process.
Æ Select Remove to remove all installed features.
Æ Click Next to continue.
Æ In the "Confirm File Deletion" dialog box, click OK if you wish to proceed or Cancel if you wish
to cancel the uninstall process.
Æ In the license dialog box you could choose if you want to keep the license on this computer for
future installations or if you want to remove the license from this computer.
Æ Click Next and you get a summary of all components to be deleted.
Æ Click Next if you accept all the information entered so far.
Æ Click Done.
7 Uninstalling Installation manual SIPLACE Pro
Edition 03/2005 US Version 3.0
52
Step 2
Clean up the registry. 7
Æ Go to the "registry editor"
via Start - Run - then type in "regedit".
Æ Select HKEY_LOCAL_MACHINE\SOFTWARE\Siemens SIPLACE
Æ Delete the following entries:
Line Control GUI 2.0
LineControlServer 1.0
SIPLACE Pro 1.0
SIPLACE Pro 2.0
SIPLACE Pro SetupLog
Step 3
Clean up the disk and make sure that there are no more program files. 7
Æ Check the path Program Files\Siemens SIPLACE\SIPLACE Pro.
Æ If you will find additional files, please delete them (except for the database).
7.2 Uninstalling the database
7.2.1 On SQL Server 2000 installations
Warning
All data for SIPLACE Pro will be deleted. This step is only for database administrators. 7
Æ Go to "Microsoft SQL Server - Enterprise Manager".
Æ Select the database "SIPLACEPro".
Æ With the right-mouse button select "delete".
All database files of SIPLACE Pro will be deleted. 7
7.2.2 On MSDE installations
Æ Uninstall the MSDE instance used for SIPLACE Pro.
Æ Remove the database files.
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