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Installation manual SIPLACE Pro 6 Troubleshooting Version 3.0 Edition 03/2005 US 47 The installatio n displays in the dialog "Cannot add Lo gins, need to run Repair Securi ty . 6 6 Cause: 6 When a databa se is resto…
6 Troubleshooting Installation manual SIPLACE Pro
Edition 03/2005 US Version 3.0
46
Solution: 6
Æ Copy the complete content from the Setup CD to the server to be able to start the installation.
6.1.6 Conflicting applications
Error description: 6
The installation displays in the dialog "Conflicting applications" the file LCSVR.exe which does not
dissapear even after pressing the Next button. 6
Fig. 6 - 3 Conflicting applications
Cause: 6
The service LineControlServer could not be stopped. 6
Solution: 6
Please proceed as follows: 6
Æ (1) Press the Next button several times. Sometimes the applications simply need time to close.
As soon as the application is terminated, the installation will continue.
Æ (2) Check if the LCGUI is running on another client. If yes, please stop and try to continue the
installation by pressing the Next button again.
Æ (3) Open Sevices from the start menu (Start/Settings/System Control/Administration/Services.
Locate the line for the "LineControlServer". If the status is "started", try to stop the service by
context menu. After that try to continue the installation by pressing the button Next.
Æ (4) If the Service cannot be "stopped", the service could not be stopped as requested. Please
restart your computer.
6.1.7 Cannot add Logins
Error description: 6
Installation manual SIPLACE Pro 6 Troubleshooting
Version 3.0 Edition 03/2005 US
47
The installation displays in the dialog "Cannot add Logins, need to run Repair Security. 6
6
Cause: 6
When a database is restored but the repair security script hasn’t completed successfully. 6
Solution: 6
Click on Next. Setup will return the database to it’s stand at the beginning of the Installation. The
database administrator should start the Query Analyser (or equivalent) and run the script
RepairSecurity.tsq, which can be found in the SIPLACE pro Installation directory in the folder
DBSkripts. Now restart the Setup.exe. The database should now be processed correctly. 6
6.1.8 Language conflict during installation
Error description: 6
After confirming the SQL sa-password, an error message appears regarding the error reporting
dialog. 6
6
Cause: 6
Setup has run at least once previously and saved information for the error reporting dialog in the
language used for the previous installation. This language has to match in subsequent installa-
tions. 6
6 Troubleshooting Installation manual SIPLACE Pro
Edition 03/2005 US Version 3.0
48
Solution: 6
Cancel installation and restart with the other language. 6
6.1.9 Lack of memory
Error description: 6
SQL security patch (Service Pack 1) lacks memory and therefore fails to install. 6
Cause: 6
If .NET Framework 1.1 (Service Pack 1) has been installed first, it needs too much memory. 6
Solution: 6
Uninstall .NET Framework 1.1 (Service Pack 1). Then install the Security Patch, followed by .NET
Framework 1.1 again. 6
6.2 After installation
6.2.10 Database in single user mode after installation of SIPLACE Pro
Error description: 6
After the installation, the database is in single user mode and SIPLACE Pro can not be started 6
6
. 6
Fig. 6 - 4 Single user mode - error message