00194574-01.pdf - 第48页
6 Troubleshooting Installation manual SIPLACE Pro Edition 03/2005 US Version 3.0 48 Solution: 6 Cancel installation an d resta rt with the other language. 6 6.1.9 Lack of memory Error description: 6 SQL security patch (S…
Installation manual SIPLACE Pro 6 Troubleshooting
Version 3.0 Edition 03/2005 US
47
The installation displays in the dialog "Cannot add Logins, need to run Repair Security. 6
6
Cause: 6
When a database is restored but the repair security script hasn’t completed successfully. 6
Solution: 6
Click on Next. Setup will return the database to it’s stand at the beginning of the Installation. The
database administrator should start the Query Analyser (or equivalent) and run the script
RepairSecurity.tsq, which can be found in the SIPLACE pro Installation directory in the folder
DBSkripts. Now restart the Setup.exe. The database should now be processed correctly. 6
6.1.8 Language conflict during installation
Error description: 6
After confirming the SQL sa-password, an error message appears regarding the error reporting
dialog. 6
6
Cause: 6
Setup has run at least once previously and saved information for the error reporting dialog in the
language used for the previous installation. This language has to match in subsequent installa-
tions. 6
6 Troubleshooting Installation manual SIPLACE Pro
Edition 03/2005 US Version 3.0
48
Solution: 6
Cancel installation and restart with the other language. 6
6.1.9 Lack of memory
Error description: 6
SQL security patch (Service Pack 1) lacks memory and therefore fails to install. 6
Cause: 6
If .NET Framework 1.1 (Service Pack 1) has been installed first, it needs too much memory. 6
Solution: 6
Uninstall .NET Framework 1.1 (Service Pack 1). Then install the Security Patch, followed by .NET
Framework 1.1 again. 6
6.2 After installation
6.2.10 Database in single user mode after installation of SIPLACE Pro
Error description: 6
After the installation, the database is in single user mode and SIPLACE Pro can not be started 6
6
. 6
Fig. 6 - 4 Single user mode - error message
Installation manual SIPLACE Pro 6 Troubleshooting
Version 3.0 Edition 03/2005 US
49
6
Fig. 6 - 5 Single user mode - SQL Server
Solution: 6
Æ Open SQLServer EnterpriseManager.
Æ In the tree view locate the server where the SIPLACE Pro database is installed.
Æ Expand the database node and see that the database "SIPLACEPro" is shown with "(Single
User)".
Æ Right-click on the database node "SIPLACEPro".
Æ From the context menu select "Properties".
Æ In the property dialog select the "options" pane.
Æ Uncheck the checkbox "restricted access".
Æ Close the properties dialog.
Æ Check that the database name is now shown without option in brackets.
Æ Close SQLServer EnterpriseManager
Æ and start the SIPLACE Pro application as required.
6.2.11 System feature (e.g. creating a report) not usable right after installation
Error description: 6
In rare cases it is possible that parts of the system are only installed when a specific feature (e.g.
reporting) is used for the first time after installation. If the SetupCD is available in the drive from
where the software has been installed, this post-installation is automatically performed. 6
If the SetupCD is not in the drive (which is most likely the case), invocation of that feature will fail
and produce error messages like "could not load DLL" or even more cryptic like in the following
screenshot. 6