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Installation Manual 6 Update SIPLACE Pro 12.1 Edition 04/2015 60

6 Update Installation Manual

Edition 04/2015 SIPLACE Pro 12.1

6Update

Basically, follow the same procedure as for initial installation when making an update. Please refer

to chapter 4 in this regard.

If you've installed SIPLACE Pro 5.2 or lower, you have to uninstall it manually before upgrading.

If you've installed a newer version of SIPLACE Pro, Setup will uninstall it automatically for up-

grade. The database will be kept untouched by that uninstallation and will be upgraded during the

installation of SIPLACE Pro.

Note

Any update from lower to higher versions is possible provided that an upgrade script is

available. In case of problems, please note any messages and check the installation log-

file in your temporary folder (to locate it enter %temp% in the address field of Windows

Explorer) or in the program folder. For more details please contact your service techni-

cian.

Installation Manual 6 Update

SIPLACE Pro 12.1 Edition 04/2015

7 Troubleshooting Installation Manual

Edition 04/2015 SIPLACE Pro 12.1

7 Troubleshooting

7.1 During installation

If it is not possible to solve a problem during installation of SIPLACE Pro, please send the file

SIPLACEProSetupLog.html and all similarly named files to SIPLACE Service (see 7.1.1).

7.1.1 Relevant files to analyze setup problems

Error description:

Whenever problems arise during setup, please inspect the file SIPLACEProSetupLog.html, which

is written anew by each installation.

Cause:

Setup problems.

Solution:

The log file is found either in %temp% or in the unified Installation Log folder defined in the registry

value HKLM\SOFTWARE\Siemens SIPLACE\SIPLACE Discovery\LogFilesDirectory

(default: %ProgramFiles%\Siemens SIPLACE\Installation\Log).

Old versions of the log file can be found in the same folder or the program folder, too. They have

a timestamp added to the filename.

Note

If you need SIPLACE support regarding installation problems, please provide all installa-

tion log files. If you already have a SIPLACE Pro installation on your computer, the SI-

PLACE Pro Error Reporting Tool is available and can be used from the start menu (Start/

Programs/Siplace Pro/Error Reporting Tool).