00197696-02_IM_SIPLACE_Pro_12.1_EN.pdf - 第68页
Installation Manual 7 Troubleshooting SIPLACE Pro 12.1 Edition 04/2015 66 7.1.6 Cannot add Logins Error description: The installation displays in the dialog "Cannot add Lo gins, need to run Repair Security" . 7…
7 Troubleshooting Installation Manual
Edition 04/2015 SIPLACE Pro 12.1
65
7.1.5 Conflicting applications
Error description:
The installation displays in the dialog "Conflicting applications" the file LCSVR.exe which does not
dissapear even after pressing the Next button
. 7
Fig. 7.1 - 4 Conflicting applications
Cause:
The service LineControlServer could not be stopped.
Solution:
Please proceed as follows:
(1) Press the Next button several times. Sometimes the applications simply need time to
close. As soon as the application is terminated, the installation will continue.
(2) Check if the LCGUI is running on another client. If yes, please stop it and try to continue
the installation by pressing the Next button again.
(3) Open Services from the start menu (Start/Settings/System Control/Administration/Ser-
vices.
Locate the line for the "LineControlServer". If the status is "started", try to stop the service by
context menu. After that try to continue the installation by pressing the button Next.
(4) If the Service cannot be "stopped", the service could not be stopped as requested. Please
restart your computer.
Installation Manual 7 Troubleshooting
SIPLACE Pro 12.1 Edition 04/2015
66
7.1.6 Cannot add Logins
Error description:
The installation displays in the dialog "Cannot add Logins, need to run Repair Security".
7
Fig. 7.1 - 5 Conflicting Logins
Cause:
When a database is restored but the repair security script hasn’t completed successfully.
Solution:
Click on Next. Setup will return the database to its state at the beginning of the Installation. The
database administrator should start the Query Analyser (or equivalent) and run the script
RepairSecurity.tsq, which can be found in the SIPLACE Pro Installation directory in the folder
DBSkripts. Now restart Setup.exe. The database should now be processed correctly.
7 Troubleshooting Installation Manual
Edition 04/2015 SIPLACE Pro 12.1
67
7.1.7 Users connected to the database SIPLACEPro
During upgrade, if users are connected to the database SIPLACEPro, a message similar to the
following will be displayed:
7
Fig. 7.1 - 6 Open Database Connections
In this case, you have to examine the list of connections, identify and close the appropriate appli-
cation(s) manually. Loginname, computername and program name will be displayed to help iden-
tification of the application(s) which need to be closed.
Click Next to check for remaining connections, again.
If still connections remain, SIPLACE Pro Setup will assist you. The following message will be dis-
played:
7
Fig. 7.1 - 7 Open Database Connections - Message
Click Yes if you want to force a disconnection of all open user connections automatically.
If you click No, you will start over with the connection check again.