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7 Troubleshooting Installation Manual Edition 04/2015 SIPLACE Pro 12.1 63 7.1.3 Error: Insufficient permissions 7 Fig. 7.1 - 2 Error: "Insufficient permissions" dialog box Error description: When you see this m…

Installation Manual 7 Troubleshooting

SIPLACE Pro 12.1 Edition 04/2015

7.1.2 Error code 1316 and 1603

Fig. 7.1 - 1 "Error " dialog box

Error description:

The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-

ent conditions.

Cause:

See InstallShield knowledgebase articles Q107390 and Q107182.

Workaround:

 Copy the files "SIPLACE Pro.msi" and "Data1.cab" from the setup CD in the directory men-

tioned in the error message e.g. c:/Windows/Installer/SIPLACE Pro.msi.

 Retry the setup:

a) The error message offers to cancel the setup or

b) confirm the error message with OK. The setup is cancelled. Then restart the setup.

 After a successful setup, remove the copied files.

If the copied files are not removed, the installer could access these outdated files during the

next setup which might cause further problems.



Note

It has not been proven if this workaround helps in all possible situations. In case of any

further problems please contact your SIPLACE service technician.

7 Troubleshooting Installation Manual

Edition 04/2015 SIPLACE Pro 12.1

7.1.3 Error: Insufficient permissions

Fig. 7.1 - 2 Error: "Insufficient permissions" dialog box

Error description:

When you see this message, it is likely the SQL installation you've selected has not been set as

described in the appropriate SQL installation manual on Support Media and therefore misses ad-

ministrative permissions for the Windows Administrators group on your SQL installation. Since

this might cause problems during installation, Setup stops. Although it is not a strict requirement

to continue, we recommend using Support Media to fix this issue automatically. Experienced users

may add the required SQL SysAdmin role permission manually. It is also documented in the SI-

PLACE SQL installation manuals.

Installation Manual 7 Troubleshooting

SIPLACE Pro 12.1 Edition 04/2015

7.1.4 Conflicting old SIPLACE Pro installations

Error Description

Fig. 7.1 - 3 Unmatched System Requirements - dialog box

Cause:

The new SIPLACE Pro installation conflicts with old SIPLACE Pro installations.

Solution:

The SIPLACE Pro setup may not be installed in parallel with SIPLACE Pro V1.4 or earlier ver-

sions. This check is performed by looking in the registry.

If SIPLACE Pro setup detects old installations and if you are absolutely sure you have uninstalled

the old version of SIPLACE Pro and SIPLACE C Pro, please proceed as follows:

 Make sure that you have manually removed any remnants of this old installation from the pro-

gram folder except for the database!

 Delete the registry entries under HKEY_LOCAL_MACHINE\SOFTWARE\Siemens

SIPLACE which relate to the error message of the current setup (like that shown above).