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7 Troubleshooting Installation Manual Edition 04/2015 SIPLACE Pro 12.1 61 7 T roubleshooting 7.1 During inst allation If it is not possible to s olve a problem during insta llation of SIPLACE Pro, please send the file SI…

Installation Manual 6 Update

SIPLACE Pro 12.1 Edition 04/2015

7 Troubleshooting Installation Manual

Edition 04/2015 SIPLACE Pro 12.1

7 Troubleshooting

7.1 During installation

If it is not possible to solve a problem during installation of SIPLACE Pro, please send the file

SIPLACEProSetupLog.html and all similarly named files to SIPLACE Service (see 7.1.1).

7.1.1 Relevant files to analyze setup problems

Error description:

Whenever problems arise during setup, please inspect the file SIPLACEProSetupLog.html, which

is written anew by each installation.

Cause:

Setup problems.

Solution:

The log file is found either in %temp% or in the unified Installation Log folder defined in the registry

value HKLM\SOFTWARE\Siemens SIPLACE\SIPLACE Discovery\LogFilesDirectory

(default: %ProgramFiles%\Siemens SIPLACE\Installation\Log).

Old versions of the log file can be found in the same folder or the program folder, too. They have

a timestamp added to the filename.

Note

If you need SIPLACE support regarding installation problems, please provide all installa-

tion log files. If you already have a SIPLACE Pro installation on your computer, the SI-

PLACE Pro Error Reporting Tool is available and can be used from the start menu (Start/

Programs/Siplace Pro/Error Reporting Tool).

Installation Manual 7 Troubleshooting

SIPLACE Pro 12.1 Edition 04/2015

7.1.2 Error code 1316 and 1603

Fig. 7.1 - 1 "Error " dialog box

Error description:

The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-

ent conditions.

Cause:

See InstallShield knowledgebase articles Q107390 and Q107182.

Workaround:

 Copy the files "SIPLACE Pro.msi" and "Data1.cab" from the setup CD in the directory men-

tioned in the error message e.g. c:/Windows/Installer/SIPLACE Pro.msi.

 Retry the setup:

a) The error message offers to cancel the setup or

b) confirm the error message with OK. The setup is cancelled. Then restart the setup.

 After a successful setup, remove the copied files.

If the copied files are not removed, the installer could access these outdated files during the

next setup which might cause further problems.



Note

It has not been proven if this workaround helps in all possible situations. In case of any

further problems please contact your SIPLACE service technician.