00194675-04_SiplaceProInstall_eng.pdf - 第50页
6 Update Installation manual SIPLACE Pro Edition 01/2007 US 50
Installation manual SIPLACE Pro 6 Update
Edition 01/2007 US
49
6Update
Basically, follow the same procedure as for initial installation when making an update. Please refer
to chapter 4 in this regard. 6
Before you update from a SIPLACE Pro 1.x you must uninstall that old version. 6
If you have a SIPLACE Pro 2.x version, you are not required to uninstall the old version first, al-
though this is recommended. The database will be kept untouched by that uninstallation and will
be upgraded during the installation of SIPLACE Pro 3.2. 6
Note
Any update from lower to higher versions is possible provided that an upgrade script is available.
In case of problems, please note any messages and check the installation logfile in %temp% or
in the program folder. For more details please contact your service technician. 6
6
6 Update Installation manual SIPLACE Pro
Edition 01/2007 US
50
Installation manual SIPLACE Pro 7 Troubleshooting
Edition 01/2007 US
51
7 Troubleshooting
7.1 During installation
If it is not possible to solve a problem during installation of SIPLACE Pro, please send the file
SIPLACEProSetupLog.html and all similarly named files to SIEMENS Service (see 7.1.1). 7
7.1.1 Relevant files to analyze setup problems
Error description: 7
Whenever problems arise during setup, please inspect the file SIPLACEProSetupLog.html, which
is written anew by each installation. 7
Cause: 7
Setup problems. 7
Solution: 7
The log file is found either in %temp% or in the selected program folder, e.g. C:\Program Files\Si-
emens\SIPLACE\SIPLACE Pro. 7
Old versions of the log file can be found in the program folder, too. They have a timestamp added
to the filename. 7
Hint
If you need Siemens support regarding installation problems, please provide all installation log
files. If you already have a SIPLACE Pro 3.2 installation on your computer, the SIPLACE Pro Error
Reporting Tool is available and can be used from the start menu (Start/Programs/
Siplace Pro/Error Reporting Tool). 7
7.1.2 Error code 1316 and 1603
7
Fig. 7 - 1 "Error " dialog box