00194675-04_SiplaceProInstall_eng.pdf - 第55页
Installation manual SIPLACE Pro 7 Troubleshooting Edition 01/2007 US 55 7 Cause: 7 When a databa se is restored but the re pair security script hasn’t completed successfully . 7 Solution: 7 Click on Next . Setup will ret…
7 Troubleshooting Installation manual SIPLACE Pro
Edition 01/2007 US
54
. 7
Fig. 7 - 3 Conflicting applications
Cause: 7
The service LineControlServer could not be stopped. 7
Solution: 7
Please proceed as follows: 7
Æ (1) Press the Next button several times. Sometimes the applications simply need time to close.
As soon as the application is terminated, the installation will continue.
Æ (2) Check if the LCGUI is running on another client. If yes, please stop and try to continue the
installation by pressing the Next button again.
Æ (3) Open Sevices from the start menu (Start/Settings/System Control/Administration/Services.
Locate the line for the "LineControlServer". If the status is "started", try to stop the service by
context menu. After that try to continue the installation by pressing the button Next.
Æ (4) If the Service cannot be "stopped", the service could not be stopped as requested. Please
restart your computer.
7.1.6 Cannot add Logins
Error description: 7
The installation displays in the dialog "Cannot add Logins, need to run Repair Security". 7
Installation manual SIPLACE Pro 7 Troubleshooting
Edition 01/2007 US
55
7
Cause: 7
When a database is restored but the repair security script hasn’t completed successfully. 7
Solution: 7
Click on Next. Setup will return the database to it’s state at the beginning of the Installation. The
database administrator should start the Query Analyser (or equivalent) and run the script
RepairSecurity.tsq, which can be found in the SIPLACE pro Installation directory in the folder
DBSkripts. Now restart Setup.exe. The database should now be processed correctly. 7
7.1.7 Lack of memory
Error description: 7
SQL security patch (Service Pack 1) lacks memory and therefore fails to install. 7
Cause: 7
If .NET Framework 1.1 (Service Pack 1) has been installed first, it needs too much memory. 7
Solution: 7
Uninstall .NET Framework 1.1 (Service Pack 1). Then install the Security Patch, followed by .NET
Framework 1.1 again. 7
7.2 After installation
7.2.1 Database in single user mode after installation of SIPLACE Pro
Error description: 7
After the installation, the database is in single user mode and SIPLACE Pro can not be started 7
7 Troubleshooting Installation manual SIPLACE Pro
Edition 01/2007 US
56
. 7
Fig. 7 - 4 Single user mode - error message
7
Fig. 7 - 5 Single user mode - SQL Server
Solution: 7
Æ Open SQLServer EnterpriseManager.
Æ In the tree view locate the server where the SIPLACE Pro database is installed.
Æ Expand the database node and see that the database "SIPLACEPro" is shown with "(Single
User)".
Æ Right-click on the database node "SIPLACEPro".
Æ From the context menu select "Properties".
Æ In the property dialog select the "options" pane.
Æ Uncheck the checkbox "restricted access".
Æ Close the properties dialog.
Æ Check that the database name is now shown without option in brackets.
Æ Close SQLServer EnterpriseManager
Æ and start the SIPLACE Pro application as required.