00194675-04_SiplaceProInstall_eng.pdf - 第58页
7 Troubleshooting Installation manual SIPLACE Pro Edition 01/2007 US 58 Note Make sure that you log in using an account with admin istrator right s. 7 7.2.3 Uninst allation of previous vers ion of SIPLACE Pro "hangs…
Installation manual SIPLACE Pro 7 Troubleshooting
Edition 01/2007 US
57
7.2.2 System feature (e.g. creating a report) not usable right after installation
Error description: 7
In rare cases it is possible that parts of the system are only installed when a specific feature (e.g.
reporting) is used for the first time after installation. If the SetupCD is available in the drive from
where the software has been installed, this post-installation is automatically performed. 7
If the SetupCD is not in the drive (which is most likely the case), invocation of that feature will fail
and produce error messages like "could not load DLL" or even more cryptic like in the following
screenshot. 7
7
Fig. 7 - 6 Error message
Solution: 7
If you experience such messages after installation, please check in the Event Log to see if the
error message is in fact caused by a failed post-installation. Plese follow these steps to to this: 7
Æ To open the Event Viewer, go to Start Menu ->Run, enter "eventvwr" and click OK.
Æ Select "Application Log".
All logged application events will be displayed. The latest is at the top of the list.
Æ Check for entries of type "Error" from Source "Msilnstaller" at the correct time. If you find such
entries with a timestamp matching the time when you received the error, it is likely that a post-
installation has been invoked and failed due to the missing Setup CD.
Æ If no such entries are found in the eventlog, the error message has another unknown reason.
7
If the above check has had a positive result (point 3 above), the problem can be solved by: 7
Æ inserting the SetupCD in the drive from where you installed the software. If you installed from
a network drive, be sure that you use the same share with the same drive letter.
Æ or by trying to reinvoke the feature which just failed. As soon as the post-installation has been
performed (with or without user feedback), the feature should start as expected. If it doesn‘t,
the error message has another unknown reason.
7 Troubleshooting Installation manual SIPLACE Pro
Edition 01/2007 US
58
Note
Make sure that you log in using an account with administrator rights. 7
7.2.3 Uninstallation of previous version of SIPLACE Pro "hangs" during upgrade
installation
Error Description: 7
It is possible in rare cases that the uninstallation of the previous version of SIPLACE Pro does not
end while running an upgrade installation (e.g. from V2.1 SP2 to V3.2). 7
If the progress message "Uninstalling previous version of SIPLACE Pro (this may take some min-
utes) ..." is displayed for an unusual amount of time, it is likely that you are experiencing the prob-
lem described here. 7
Check: 7
Open the task manager and watch all processes named "IDriver" and "msiexec". 7
- As long as any of these processes shows any change in the memory or cpu usage, everything
is normal and you simply need to be more patient… 7
- If none of these processes shows any activity, the problem described is at work. Please follow
the steps described as workaround below. 7
Workaround: 7
Æ Log off from the system.
You will see message boxes saying that applications cannot be stopped - choose the option
"stop now" in each case.
Æ Log on again.
Æ Go to "Start/Settings/Control Panel/Add/Remove Programs" and run the installation of the pre-
vious version of SIPLACE Pro from this point. Select option "Remove all" and this way uninstall
explicitly the old version of SIPLACE Pro.
Æ Start the installation of the new version of SIPLACE Pro like you did originally. The installation
should run without further problems now, as the old version of SIPLACE Pro has uninstalled
already
Installation manual SIPLACE Pro 8 Uninstalling
Edition 01/2007 US
59
8 Uninstalling
8.1 Uninstalling the software
Uninstalling SIPLACE Pro deletes all SIPLACE Pro software components from the system except
for the SIPLACE Pro Database. 8
The SIPLACE Pro Database is not automatically uninstalled in order to prevent possible data loss.8
Step 1
Uninstall SIPLACE Pro via the Control Panel. 8
You require the uninstall window in Windows for uninstalling. 8
Æ Click Start in the Windows start menu.
Æ Click Settings.
Æ Click Control Panel.
Æ Double-click Add / Remove Programs.
A list appears with the names of the software packages installed on the computer. 8
Æ Select SIPLACE Pro.
Æ Click the Change/Remove components button.
Æ Select Remove to remove all installed features.
Æ In the "Confirm File Deletion" dialog box, click OK if you wish to proceed or Cancel if you wish
to cancel the uninstall process.
Æ Click Next to continue.
Æ In the "Confirm Uninstall" dialog box, click OK if you wish to proceed or Cancel if you wish to
cancel the uninstall process.
Æ In the license dialog box you could choose if you want to keep the license on this computer for
future installations or if you want to remove the license from this computer.