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Installation manual SIPLACE Pro 7 Troubleshooting Edition 01/2007 US 57 7.2.2 System feature (e.g. creating a report) not usable right af ter inst allation Error description: 7 In rare cases it is possible that parts of …

7 Troubleshooting Installation manual SIPLACE Pro

Edition 01/2007 US

. 7

Fig. 7 - 4 Single user mode - error message

Fig. 7 - 5 Single user mode - SQL Server

Solution: 7

Æ Open SQLServer EnterpriseManager.

Æ In the tree view locate the server where the SIPLACE Pro database is installed.

Æ Expand the database node and see that the database "SIPLACEPro" is shown with "(Single

User)".

Æ Right-click on the database node "SIPLACEPro".

Æ From the context menu select "Properties".

Æ In the property dialog select the "options" pane.

Æ Uncheck the checkbox "restricted access".

Æ Close the properties dialog.

Æ Check that the database name is now shown without option in brackets.

Æ Close SQLServer EnterpriseManager

Æ and start the SIPLACE Pro application as required.

Installation manual SIPLACE Pro 7 Troubleshooting

Edition 01/2007 US

7.2.2 System feature (e.g. creating a report) not usable right after installation

Error description: 7

In rare cases it is possible that parts of the system are only installed when a specific feature (e.g.

reporting) is used for the first time after installation. If the SetupCD is available in the drive from

where the software has been installed, this post-installation is automatically performed. 7

If the SetupCD is not in the drive (which is most likely the case), invocation of that feature will fail

and produce error messages like "could not load DLL" or even more cryptic like in the following

screenshot. 7

Fig. 7 - 6 Error message

Solution: 7

If you experience such messages after installation, please check in the Event Log to see if the

error message is in fact caused by a failed post-installation. Plese follow these steps to to this: 7

Æ To open the Event Viewer, go to Start Menu ->Run, enter "eventvwr" and click OK.

Æ Select "Application Log".

All logged application events will be displayed. The latest is at the top of the list.

Æ Check for entries of type "Error" from Source "Msilnstaller" at the correct time. If you find such

entries with a timestamp matching the time when you received the error, it is likely that a post-

installation has been invoked and failed due to the missing Setup CD.

Æ If no such entries are found in the eventlog, the error message has another unknown reason.

If the above check has had a positive result (point 3 above), the problem can be solved by: 7

Æ inserting the SetupCD in the drive from where you installed the software. If you installed from

a network drive, be sure that you use the same share with the same drive letter.

Æ or by trying to reinvoke the feature which just failed. As soon as the post-installation has been

performed (with or without user feedback), the feature should start as expected. If it doesn‘t,

the error message has another unknown reason.

7 Troubleshooting Installation manual SIPLACE Pro

Edition 01/2007 US

Note

Make sure that you log in using an account with administrator rights. 7

7.2.3 Uninstallation of previous version of SIPLACE Pro "hangs" during upgrade

installation

Error Description: 7

It is possible in rare cases that the uninstallation of the previous version of SIPLACE Pro does not

end while running an upgrade installation (e.g. from V2.1 SP2 to V3.2). 7

If the progress message "Uninstalling previous version of SIPLACE Pro (this may take some min-

utes) ..." is displayed for an unusual amount of time, it is likely that you are experiencing the prob-

lem described here. 7

Check: 7

Open the task manager and watch all processes named "IDriver" and "msiexec". 7

- As long as any of these processes shows any change in the memory or cpu usage, everything

is normal and you simply need to be more patient… 7

- If none of these processes shows any activity, the problem described is at work. Please follow

the steps described as workaround below. 7

Workaround: 7

Æ Log off from the system.

You will see message boxes saying that applications cannot be stopped - choose the option

"stop now" in each case.

Æ Log on again.

Æ Go to "Start/Settings/Control Panel/Add/Remove Programs" and run the installation of the pre-

vious version of SIPLACE Pro from this point. Select option "Remove all" and this way uninstall

explicitly the old version of SIPLACE Pro.

Æ Start the installation of the new version of SIPLACE Pro like you did originally. The installation

should run without further problems now, as the old version of SIPLACE Pro has uninstalled

already