00900057-02_IM_Performance_Monitor_2.1_EN.pdf - 第56页

ASM Performance Monitor 2.1 / Installation Manual 01/2021 Edition 56 2. Right-click Command Prompt and then click Run as administrator . 3. At the command prompt, type lodctr /r and then press Enter . 7.7 Error "HTT…

ASM Performance Monitor 2.1 / Installation Manual 01/2021 Edition

7.5 Login and Language Settings Lost When Closing Browser

Window

Issue:

When closing the browser window, the user gets logged out and the configured language settings

are lost.

Solution:

When closing, your browser deletes cookies needed for ASM Performance Monitor.

► Make sure your browser does not delete cookies for the ASM Performance Monitor web page.

7.6 Unable To Start ASM Performance Monitor Server Service

Issue:

ASM Performance Monitor uses Windows Performance Counter for its internal performance

measurement. If you cannot start the ASM Performance Monitor Server Service, this could be due

to the fact that ASM Performance Monitor cannot load the performance counter and therefore is not

able to collect or interpret the data from the Windows Performance Counter. This could happen if

the installation was not done properly or is done without the appropriate permissions.

► In this case, perform the steps below:

1. Select Control Panel, – Administrative Tools – Computer Management.

2. Expand the Computer Management – System Tools – Event Viewer – Windows Logs –

Application options.

The Windows Performance Counter can be identified as the source of the issue from the error

event log as displayed in the following dialog.

Figure 7-9: Computer Management dialog

Solution:

This issue can be resolved by rebuilding the list of available counters.

► Proceed as follows to rebuild the list of counters in the registry.

1. Click Start, expand All Programs and expand Accessories.

ASM Performance Monitor 2.1 / Installation Manual 01/2021 Edition

2. Right-click Command Prompt and then click Run as administrator.

3. At the command prompt, type lodctr /r and then press Enter.

7.7 Error "HTTP Error 500.21" in IIS When Starting ASM Performance

Monitor Web Application

Issue:

The error screen below appears when viewing the ASM Performance Monitor Web application after

installation. This happens if .Net is installed before Internet Information Services (IIS) during the

installation process.

Figure 7-10: Web application error

Solution:

The issue can be resolved by re-registering ASP.NET with aspnet_regiis -i.

1. Click Start, expand All Programs and expand Accessories.

2. Right-click Command Prompt and then click Run as administrator.

3. Type in the following strings

For a 64-bit machine:

%windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe –i

For a 32-bit machine:

c:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

Press Enter.

4. Reload the ASM Performance Monitor web page.

ASM Performance Monitor 2.1 / Installation Manual 01/2021 Edition

Figure 7-11: Installing ASP.NET

7.8 Connection to Report Output Folder Is Denied

The user ID under which the report service runs requires write permission to the output folder.

This must be set up either by the service (at ASM Workgroups) or by the customer IT (in the

customer domain).

7.9 Error “Not authorized” at Mobile Client login

Issue:

The Mobile Client login failed and the error message “Not authorized” is displayed.

Solution:

► Open the Windows Features dialog and activate the Windows Communication Foundation

Non-HTTP Activation checkbox.