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Installation Error code 1316 and 1603 Troubleshooting Installation Manual SIPLACE Setup Center 2.3 71 Log a single setup An Install Script MSI installation can be logged using the following command line: (replace the pat…

Installation

Testing the Installation Barcode Label Wizard

70 Installation Manual SIPLACE Setup Center 2.3

5.4.6 Barcode Label Wizard

The Barcode Label Wizard enables you to print out barcodes needed for the operation of the SIPLACE

Setup Center. For detailed information, please refer to User Guide SIPLACE Setup Center 2.3 (item no.

00195402-xx).

5.5 Testing the Installation

 Connect the RF station to the Setup Center PC to the COM interface.

 Make sure, the RF station is on (yellow LED is active).

 If Setup Center is already running open the configuration dialog, otherwise start Setup Center.

 Select the COM port in the configuration dialog of SIPLACE Setup Center and apply settings.

 Press the Enter button twice on the scanner.

 Now the main menu text "SIPLACE Setup Center" is displayed on the scanner.

5.6 Troubleshooting

If it is not possible to solve a problem during installation of SIPLACE Setup Center, please send the file

SIPLACESetupCenterSetupLog.html

and all similar "log" named files to the SIEMENS Service.

5.6.1 Relevant files to analyze setup problems

Error description

Whenever problems arise during setup, please inspect the file

SIPLACESetupCenterSetupLog.html

which is written during each installation.

Cause

Setup problems.

Solution

The log file is found either in

C:\

(prior to the "move data phase") or in the selected program folder.

Old versions of the log file are located in the program folder. A timestamp is added to the filename. Dialog

boxes appear during the file copying phase of installation which only contain

X Yes and No options.

Hint

X If you need Siemens support regarding installation problems, please provide all installation log files.

5.6.2 How to run setup with verbose logging?

Error description

Whenever an installation runs into problems, it is useful to have as much information at hand as possible

in order to analyze the problem.

Solution

Create a log file that records the progress of a Install Script MSI (formerly Standard) based installation,

you can either execute the

setup.exe

at the command line using the

/Verbose

switch, or you can set a

specific registry entry. The log file can be used to diagnose the cause of failure or unexpected behavior

in an installation.

There are two ways to log an Install Script MSI project (as SIPLACE Setup Center setup is).

Installation

Error code 1316 and 1603 Troubleshooting

Installation Manual SIPLACE Setup Center 2.3

Log a single setup

An Install Script MSI installation can be logged using the following command line: (replace the path

definition as applicable)

Setup.exe /v"/L*v d:\placeforlog\package.log"

Running this command line logs everything verbosely.

Log all MSI-based setups

To log all MSI-based setups launched through

setup.exe

, follow these steps:

X Launch the Registry Editor (

regedit.exe

) in Windows.

X Create the following registry key:

HKEY_CURRENT_USER\Software\InstallShield\ISWI\3.0\SetupExeLog

X Create a string value entitled

VerboseLogFileName

in this key.

X Enter the full path to where the log file will be created as the value for this string.

X Run the setup again.

Example string value:

C:\Test Folder\MyFile.log

For more details please refer to

http://support.installshield.com/kb/view.asp?articleid=q105237

Document ID:

Q105237

5.6.3 Error code 1316 and 1603

"Error 1316. A network error occurred while attempting to read from the file

C:\WINDOWS\Installer\SIPLACE Setup Center.msi

Error description:

The error messages 1316 and 1603 from the Microsoft Installer Service could appear under different

conditions.

Cause:

X See Install Shield knowledgebase articles

Q107390

and

Q107182

Workaround:

X Copy the files "

SIPLACE Setup Center.msi

" and "

Data1.cab

" from the setup CD in the directory

mentioned in the error message e.g.

C:/Windows/Installer/SIPLACE Setup Center.msi

X Retry the setup:

 The error message offers to cancel the setup or

 Confirm the error message with OK. The setup is cancelled. Then restart the setup.

X After a successful setup, remove the copied files.

If the copied files are not removed, the installer could access these outdated files during the next

setup, which might cause further problems.

5.6.4 Conflicting old SIPLACE Setup Center installations

Error Description:

InstallShield reports a conflicting old installation of SIPLACE Setup Center.

NOTE:

You could always use CD:

Verbose_Setup.cmd

. This will invoke verbose logging with the first

of the methods described above.

NOTE:

It has not been proven if this workaround helps in all possible situations. In case of any further

problems please contact your SIPLACE service technician.

Installation

Troubleshooting Conflicts with old SIPLACE Setup Center configurations

72 Installation Manual SIPLACE Setup Center 2.3

Cause:

The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installations.

Solution:

If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have

uninstalled the old version of SIPLACE Setup Center, please proceed as follow:

Make sure that you have manually removed any remnants of this old installation from the program folder

except for the database.

5.6.5 Conflicts with old SIPLACE Setup Center configurations

Error Description

After reinstalling SIPLACE Setup Center, the program starts but displays an error that the database can

not be reached. During the installation the correct database server was selected.

Cause

The database server’s name has probably changed since the last installation. When uninstalling

SIPLACE Setup Center, all configuration files are backed up and restored after a new installation. The

old settings, including the database server’s name, will be restored. In this case the selected database

server will be overwritten in the settings.

Solution

Please correct the database server name in the settings dialog of SIPLACE Setup Center.

5.6.6 Remote installation with Windows XP clients

Error description:

If you are logged on to the server via remote desktop connection and start the installation following

message will be shown.

1607: Installation of Install Shield Scripting not possible

Solution:

Copy the complete content from the Setup CD to the server to be able to start the installation.

5.6.7 Conflicting applications

At the moment, no conflicting applications exist.