VDA_6.3_EN_Yellow_Volume_22-05-16.pdf - 第101页

99 P7.4* In case of complaints, are failure analyses carried out and corrective actions implemented effectively? Minimum requirements relevant for assessment Examples for implementation A complaints process that meets th…

P7.3* Is the supply of parts guaranteed?

Minimum requirements relevant for assessment

Examples for implementation

Concepts (including contingency concepts to en-

sure that products/parts can continue to be sup-

plied) are available and up to date. The processes

within the organization (including the outsourced

processes) and along the supply chain must be

taken into account. This also includes immaterial

products such as software, etc.

Risks and their impact on the customer have been

taken into account.

Procedures must be in place which guarantee that

the organization informs the customer immediately

when supply shortages are detected. The infor-

mation must include the expected duration and ex-

tent of the shortages, the reason and the measures

which have been initiated.

The customer’s requirements regarding the supply

of spare parts must be fulfilled during the series

production phase as well as afterwards.

• Contingency plans (e.g. al-

ternative production, suppli-

ers, packaging, transport)

• Capacity and reaction time

for sorting actions

• Use of external capacity

• Communication regarding

supply shortages

• Regulations covering author-

ity to make decisions/escala-

tion paths when introducing

special actions

• Blocking of parts

• Involvement of the suppliers

in spare parts supply

• Provision of software up-

dates

P7.4* In case of complaints, are failure analyses carried out and corrective

actions implemented effectively?

Minimum requirements relevant for assessment

Examples for implementation

A complaints process that meets the customer re-

quirements is followed in case of 0-km and field

complaints.

Analysis procedures must be defined. The neces-

sary personnel and material resources are available

to ensure punctual processing. The deadlines

agreed upon with the customer must be met. In

case of non-conformities, the customer has to be

informed.

In case of field complaints, a field failure analysis

must be carried out according to the customer re-

quirements (e.g. VDA Field Failure Analysis).

In case of suppliers appointed by the customer (di-

rected suppliers), interface agreements are taken

into consideration.

• Process for processing com-

plaints and field failure analy-

sis process

• Internal/external analysis fa-

cilities (laboratories, test and

inspection facilities, person-

nel)

• Use of problem-solving

methods (8D)

• Flow of information to the

customer in the case of non-

conformities

• Knowledge databases, les-

sons learned

• Quality control loop

• Risk analysis (e.g. FMEA,

HARA)

• Access to the necessary re-

lease documents (e.g. PPA)

100

P7.5 Are personnel qualified for their respective tasks and are responsibilities

defined?

Minimum requirements relevant for assessment

Examples for implementation

It must be determined which responsibilities, duties

and authorizations each employee has in their re-

spective field of work.

Training needs must be determined and imple-

mented individually, based on the tasks.

The employees are familiar with the product and

the consequences of incorrect execution of work for

the supply of parts and the quality of the final prod-

uct.

• Organizational chart and es-

calation procedures

• Evidence of knowledge of:

the product/the specifica-

tions/ special customer re-

quirements

• Standards/legislation (prod-

uct liability)

• Intended use

• Failure analysis

• Evaluation methods (e.g. au-

dits, statistics)

• Quality techniques (e.g. Pa-

reto, 8D Method, cause and

effect diagram, “5 Whys”

method)

• Knowledge of foreign lan-

guages