VDA_6.3_EN_Yellow_Volume_22-05-16.pdf - 第69页

67 P4.8 Have the processes for ensuring customer care/customer satisfac- tion/customer service as well as the field failure analysis been estab- lished? Minimum requirements relevant for assess- ment Examples for impleme…

P4.7 Is a performance test carried out under series conditions for the series

release?

Minimum requirements relevant for assessment

Examples for implementation

A performance test must be carried out under se-

ries conditions to confirm that the required quantity

can be produced for the customer with the re-

sources used, within the specified period of time

and in accordance with the specifications.

If the performance test fails to confirm this,

measures must be defined.

The installation of the software in the components

must be taken into account when determining the

cycle times/throughput times.

Note: Depending on the time of the audit, some

parts of the relevant production test could still be at

the planning stage!

The question is not relevant for product develop-

ment!

Process development

• Series production conditions:

e.g. tools, plants, cycle time,

personnel, production and in-

spection specifications,

measuring and inspection

equipment

• Customer requirements

• Performance test,

Run@Rate

• Determination of minimum

quantities (production peak

and agreed flexibility)

• Series production maturity of

equipment and facilities

(measurement report)

• Staff concept for series pro-

duction

• Packaging requirements

Software

• Flash times, including test,

ROM programming

P4.8 Have the processes for ensuring customer care/customer satisfac-

tion/customer service as well as the field failure analysis been estab-

lished?

Minimum requirements relevant for assess-

ment

Examples for implementation

The customer requirements regarding the supply

of parts throughout the product life cycle are es-

tablished in the processes.

The planned processes for the continuous series

supply including safety margins for emergencies

are available.

The analysis process for 0-km and field com-

plaints is established for the scope of delivery.

The customer requirements regarding field failure

analysis are taken into account.

The requirements for the analysis capability at

the site have been agreed with the customer.

If external sites are used for analysis, the inter-

faces are defined and evidence of the availability

of the required equipment and capacity is availa-

ble.

New technologies and products are also taken

into account in customer support.

The employees designated for these processes

are qualified. The infrastructure is available.

Processes for product monitoring in the field have

been specified.

There must be processes for error analysis and

diagnosis (embedded software in control unit).

If agreed, processes for over-the-air (OTA) soft-

ware updates have been specified.

Product/process development

• Inspection equipment for

standard and stress tests

• Triggering criteria are defined

• Inspection plans for failure

analysis

• NTF process

Process development

• Qualification matrix and evi-

dence of training

• Inspection equipment

• Service agreements with exter-

nal analysis sites

• Spare parts supply concepts

• Contingency plans

P4.9* Is there a controlled method for the project handover from development

to series production?

Minimum requirements relevant for assess-

ment

Examples for implementation

There is a process for transferring work results

from the project to series production.

The activities specified in the project plan have

been implemented. Deadlines have been set for

aspects that are still to be clarified, and responsi-

ble persons have been appointed.

Successful internal release and customer release

is a prerequisite for a series delivery release.

Measures resulting from internal and external re-

leases are implemented on time.

Personnel are available in accordance with the

planning and are qualified.

The material resources for series production are

available in accordance with the planning.

Measures to secure the production start-up have

been specified and introduced.

For products with integrated (embedded) soft-

ware, the results from development (including in-

termediate results and their documentation) are

recorded.

The industrialization is ensured.

Product/process development

• Customer requirements

• PPA records

• Handover protocols/checklists

with handover criteria, ac-

ceptance reports

• Parts history

• Key production figures such as

OEE, ppm, reject rate, etc.

• Experiences from the ongoing

project

• Personnel resources (produc-

tion staff, process engineers,

maintenance, etc.)

• Material resources (machines

and plants, buildings, access

routes, inspection facilities,

load carriers, packaging, etc.)

• Change log, Release Note

• Industrialization of software: in-

cludes flashing software onto

the control unit in series pro-

duction and coding