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4 Troubleshooting Installation Guide SIPLACE Setup Center 4.1 During Installation Edition 03/2005 EN 44 4.1.2 How to run Setup w ith V erbose Logging? Error de scripti on Whenever a n install ation ru ns int o proble ms,…
Installation Guide SIPLACE Setup Center 4 Troubleshooting
Edition 03/2005 EN 4.1 During Installation
43
4 Troubleshooting
4.1 During Installation
If it is not possible to solve a problem during installation of SIPLACE Setup Center, please send
the file
SIPLACESetupCenterSetupLog.html and all similar "log" named files to the SIEMENS
Service (see Relevant files to analyze setup problems).
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4.1.1 Relevant Files to Analyze Setup Problems
Error description:
Whenever problems arise during setup, please inspect the file SIPLACESetupCenterSetu-
pLog.html, which is written during each installation. 6
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Cause
Setup problems. 4
Solution
ThelogfileisfoundeitherinC:\(prior to the "move data phase") or in the selected program folder.
Old versionsof the log file are locatedin the program folder.A timestamp is added to the filename.
Dialog boxes appear during the file copying phase of installation which only contain
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→Yes and No options.
Hint
→If you need Siemens support regarding installation problems, please provide all installation log
files.
4 Troubleshooting Installation Guide SIPLACE Setup Center
4.1 During Installation Edition 03/2005 EN
44
4.1.2 How to run Setup with Verbose Logging?
Error description
Whenever an installation runs into problems, it is useful to have as much information at hand as
possible in order to analyze the problem.
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Solution
→Create a log file that records the progress of a Install Script MSI (formerly Standard) based in-
stallation, you can either execute thesetup.exe atthecommandlineusingthe /Verbose switch,
or you can set a specific registry entry.
The log file can be used to diagnose the cause of failure or unexpected behavior in an instal-
lation.
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There are two ways to log an Install Script MSI project (as SIPLACE Setup Center setup is).4
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Log a single setup
An Install Script MSI installation can be logged using the following command line: (replace the
path definition as applicable) 6
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Setup.exe /Verbose "d:\place for logs\package.log"
Running this command line logs everything verbosely.
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Log all MSI-based setups
To log all MSI-based setups launched through setup.exe, follow these steps: 4
→Launch the Registry Editor (regedit.exe) in Windows.
→Create the following registry key:
HKEY_CURRENT_USER\Software\InstallShield\ISWI\3.0\SetupExeLog
→Create a string value entitled VerboseLogFileName in this key.
→Enter the full path to where the log file will be created as the value for this string.
→Run the setup again.
Example string value: C:\Test Folder\MyFile.log
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For more details please refer to http://support.installshield.com/kb/view.asp?articleid=q105237.
Document ID: Q105237 6
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Note
You could always use CD: Verbose_Setup.cmd. This will invoke verbose logging with the first of
the methods described above. 4
Installation Guide SIPLACE Setup Center 4 Troubleshooting
Edition 03/2005 EN 4.1 During Installation
45
4.1.3 Error code 1316 and 1603
"Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\In-
staller\SIPLACE Setup Center.msi"
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Error description
The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-
ent conditions.
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Cause
→See Install Shield knowledgeably articles Q107390 and Q107182. 6
Workaround
→Copy the files"SIPLACE Setup Center.msi" and "Data1.cab"from thesetup CDin the directory
mentioned in the error message e.g. C:/Windows/Installer/SIPLACE Setup Center.msi.
→Retry the setup:
– The error message offers to cancel the setup
or
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– Confirm the error message with OK. The setup is cancelled. Then restart the setup.
→After a successful setup, remove the copied files.
If the copied files are not removed, the installer could access these outdated files during the
next setup which might cause further problems.
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Note
Ithasnot been proven ifthisworkaround helps inallpossiblesituations. In case ofanyfurther
problems please contact your SIPLACE service technician. 4