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Installation Guide SIPLACE Setup Center 4 Troubleshooting Edition 03/2005 EN 4.1 During Installation 45 4.1.3 Error code 13 16 and 1 603 " Error 131 6. A net work erro r occur red whi le attempti ng to r ead from th…
4 Troubleshooting Installation Guide SIPLACE Setup Center
4.1 During Installation Edition 03/2005 EN
44
4.1.2 How to run Setup with Verbose Logging?
Error description
Whenever an installation runs into problems, it is useful to have as much information at hand as
possible in order to analyze the problem.
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Solution
→Create a log file that records the progress of a Install Script MSI (formerly Standard) based in-
stallation, you can either execute thesetup.exe atthecommandlineusingthe /Verbose switch,
or you can set a specific registry entry.
The log file can be used to diagnose the cause of failure or unexpected behavior in an instal-
lation.
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There are two ways to log an Install Script MSI project (as SIPLACE Setup Center setup is).4
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Log a single setup
An Install Script MSI installation can be logged using the following command line: (replace the
path definition as applicable) 6
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Setup.exe /Verbose "d:\place for logs\package.log"
Running this command line logs everything verbosely.
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Log all MSI-based setups
To log all MSI-based setups launched through setup.exe, follow these steps: 4
→Launch the Registry Editor (regedit.exe) in Windows.
→Create the following registry key:
HKEY_CURRENT_USER\Software\InstallShield\ISWI\3.0\SetupExeLog
→Create a string value entitled VerboseLogFileName in this key.
→Enter the full path to where the log file will be created as the value for this string.
→Run the setup again.
Example string value: C:\Test Folder\MyFile.log
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For more details please refer to http://support.installshield.com/kb/view.asp?articleid=q105237.
Document ID: Q105237 6
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Note
You could always use CD: Verbose_Setup.cmd. This will invoke verbose logging with the first of
the methods described above. 4
Installation Guide SIPLACE Setup Center 4 Troubleshooting
Edition 03/2005 EN 4.1 During Installation
45
4.1.3 Error code 1316 and 1603
"Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\In-
staller\SIPLACE Setup Center.msi"
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Error description
The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-
ent conditions.
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Cause
→See Install Shield knowledgeably articles Q107390 and Q107182. 6
Workaround
→Copy the files"SIPLACE Setup Center.msi" and "Data1.cab"from thesetup CDin the directory
mentioned in the error message e.g. C:/Windows/Installer/SIPLACE Setup Center.msi.
→Retry the setup:
– The error message offers to cancel the setup
or
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– Confirm the error message with OK. The setup is cancelled. Then restart the setup.
→After a successful setup, remove the copied files.
If the copied files are not removed, the installer could access these outdated files during the
next setup which might cause further problems.
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Note
Ithasnot been proven ifthisworkaround helps inallpossiblesituations. In case ofanyfurther
problems please contact your SIPLACE service technician. 4
4 Troubleshooting Installation Guide SIPLACE Setup Center
4.1 During Installation Edition 03/2005 EN
46
4.1.4 Conflicting old SIPLACE Setup Center installations
Error Description
InstallShield reports a conflicting old installation of SIPLACE Setup Center. 4
Cause
The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installa-
tions.
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Solution
If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have
uninstalled the old version of SIPLACE Setup Center, please proceed as follow:
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→Make sure that you have manually removed any remnants of this old installation from the pro-
gram folder except for the database.
4.1.5 Remote installation with Windows XP clients
Error description
Ifyouarelogged on totheserver via remote desktopconnection and start the installation following
message will be shown.
1607: Installation of Install Shield Scripting not possible 6
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Solution
→Copy the complete content from the Setup CD to the server to be able to start the installation.
4.1.6 Conflicting applications
At the moment, no conflicting applications exist. 4
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