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4 Troubleshooting Installation Guide SIPLACE Setup Center 4.1 During Installation Edition 03/2005 EN 46 4.1.4 Conflicting old SIPLACE Setup Center insta llations Error De script ion InstallShie ld reports a c onflicti ng…
Installation Guide SIPLACE Setup Center 4 Troubleshooting
Edition 03/2005 EN 4.1 During Installation
45
4.1.3 Error code 1316 and 1603
"Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\In-
staller\SIPLACE Setup Center.msi"
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Error description
The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-
ent conditions.
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Cause
→See Install Shield knowledgeably articles Q107390 and Q107182. 6
Workaround
→Copy the files"SIPLACE Setup Center.msi" and "Data1.cab"from thesetup CDin the directory
mentioned in the error message e.g. C:/Windows/Installer/SIPLACE Setup Center.msi.
→Retry the setup:
– The error message offers to cancel the setup
or
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– Confirm the error message with OK. The setup is cancelled. Then restart the setup.
→After a successful setup, remove the copied files.
If the copied files are not removed, the installer could access these outdated files during the
next setup which might cause further problems.
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Note
Ithasnot been proven ifthisworkaround helps inallpossiblesituations. In case ofanyfurther
problems please contact your SIPLACE service technician. 4
4 Troubleshooting Installation Guide SIPLACE Setup Center
4.1 During Installation Edition 03/2005 EN
46
4.1.4 Conflicting old SIPLACE Setup Center installations
Error Description
InstallShield reports a conflicting old installation of SIPLACE Setup Center. 4
Cause
The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installa-
tions.
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Solution
If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have
uninstalled the old version of SIPLACE Setup Center, please proceed as follow:
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→Make sure that you have manually removed any remnants of this old installation from the pro-
gram folder except for the database.
4.1.5 Remote installation with Windows XP clients
Error description
Ifyouarelogged on totheserver via remote desktopconnection and start the installation following
message will be shown.
1607: Installation of Install Shield Scripting not possible 6
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Solution
→Copy the complete content from the Setup CD to the server to be able to start the installation.
4.1.6 Conflicting applications
At the moment, no conflicting applications exist. 4
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Installation Guide SIPLACE Setup Center 5 Modify
Edition 03/2005 EN 5.1 Modify the Installation
47
5Modify
5.1 Modify the Installation
It is possible to modify the Installation by starting the Installer on a computer with Setup Center
installed. The Installer automatic detects the installation and offers the modify option.
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Select the packages you want to remove or to add. Refer to the procedures described above for
more details.
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