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6 Online help system SIPLACE Software Guide SR.503.xx 6.1 General Issue 12/01 EN 86
SIPLACE Software Guide SR.503.xx 6 Online help system
Issue 12/01 EN 6.1 General
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Fig. 6.1 - 10 "Help Topics" window (Find)
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6 Online help system SIPLACE Software Guide SR.503.xx
6.1 General Issue 12/01 EN
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SIPLACE Software Guide SR.503.xx 7 Station extensions/software
Issue 12/01 EN 7.1 "Remote Support" option
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7 Station extensions/software
7.1 "Remote Support" option
7.1.1 General comments
The „Remote Support“ (Remote Service) option enables service staff in Munich, Singapore and
Norcross to, in the event or an error or problem, access system data on the line computer, station
computer, machine controller or a GEM computer, if there is one, of the customer’s SIPLACE line
or SIPLACE station. (May only be selected if the Remote Service option is installed.)
This allows remote service engineers to go online to localize and correct software and data problems
in the customer’s systems. This feature also makes for better problem-oriented planning of any
service visits to the customer, thereby keeping servicing time to a minimum. 7
7.1.2 Safety information
DANGER
If movements of machine components are initiated at a customer’s machine via the "Remote
Support", a trained line engineer must be present at the machine. In addition, this line engineer
must be able to communicate by telephone with the engineer who is performing the "Remote Sup-
port".
The general safety information contained in Chapter 2 of the station operating instructions are
to be observed without fail. 7
7.1.2.1 Data security
The machine or system can only be accessed when this is specifically desired by the customer
and when they allow this to be done via the requisite communications PC (router). 7
The service engineer will be working in a lockable room in the service center. Only authorized per-
sons will have access to this room. 7