VDA_6.3_EN_Yellow_Volume_.pdf.pdf - 第102页

100 P7.5 Are personnel qualified for their respective tasks and are responsibilities defined? Minimum requirements relevant for assessment Examples for implementation It must be determined which responsibilities, duties …

P7.4* In case of complaints, are failure analyses carried out and corrective

actions implemented effectively?

Minimum requirements relevant for assessment

Examples for implementation

A complaints process that meets the customer re-

quirements is followed in case of 0-km and field

complaints.

Analysis procedures must be defined. The neces-

sary personnel and material resources are available

to ensure punctual processing. The deadlines

agreed upon with the customer must be met. In

case of non-conformities, the customer has to be

informed.

In case of field complaints, a field failure analysis

must be carried out according to the customer re-

quirements (e.g. VDA Field Failure Analysis).

In case of suppliers appointed by the customer (di-

rected suppliers), interface agreements are taken

into consideration.

• Process for processing com-

plaints and field failure analy-

sis process

• Internal/external analysis fa-

cilities (laboratories, test and

inspection facilities, person-

nel)

• Use of problem-solving

methods (8D)

• Flow of information to the

customer in the case of non-

conformities

• Knowledge databases, les-

sons learned

• Quality control loop

• Risk analysis (e.g. FMEA,

HARA)

• Access to the necessary re-

lease documents (e.g. PPA)

100

P7.5 Are personnel qualified for their respective tasks and are responsibilities

defined?

Minimum requirements relevant for assessment

Examples for implementation

It must be determined which responsibilities, duties

and authorizations each employee has in their re-

spective field of work.

Training needs must be determined and imple-

mented individually, based on the tasks.

The employees are familiar with the product and

the consequences of incorrect execution of work for

the supply of parts and the quality of the final prod-

uct.

• Organizational chart and es-

calation procedures

• Evidence of knowledge of:

the product/the specifica-

tions/ special customer re-

quirements

• Standards/legislation (prod-

uct liability)

• Intended use

• Failure analysis

• Evaluation methods (e.g. au-

dits, statistics)

• Quality techniques (e.g. Pa-

reto, 8D Method, cause and

effect diagram, “5 Whys”

method)

• Knowledge of foreign lan-

guages

101

8 Glossary and list of abbreviations

Definitions and terms from the VDA publications are provided in the overarch-

ing online glossary of the VDA QMC:

https://vda-qmc-learning.de/module/glossar/glossar.php

Abbrevia-

tion

Explanation

AIAG

Automotive Industry Action Group

aSPICE

automotive SPICE (Software Process Improvement and Capability Determination)

CAx

Computer-Aided x

CMMI

Capability Maturity Model Integration

DIN

German Institute for Standardization (Deutsches Institut für Normung e. V.)

Compliance level of the service process element (D2, D3, …, D7)

ESD

electrostatic discharge

Overall compliance for the Process Audit

G(PGn)

Overall compliance for each product group

Compliance level of a process step

Compliance level of a process element (P2, P3, …, P7)

Sub-element of P6 or D6: Process Input

Sub-element of P6 or D6: Work carried out

Sub-element of P6 or D6: Personnel resources

Sub-element of P6 or D6: Material resources

Sub-element of P6 or D6: Efficiency

Sub-element of P6 or D6: Process output

IEC

International Electrotechnical Commission

Inmetro

National Institute of Metrology, Standardization and Industrial Quality

ISO

International Organization for Standardization

n.e.

not evaluated

NOK

Not OK