VDA_6.3_EN_Yellow_Volume_.pdf.pdf - 第98页
96 7.7 Customer satis faction/custome r care/service (P7) Process element P7: Customer care/service P7.1 Are all requirements related to the QM system and product conformity fulfilled? Minimum requirements relevant for a…
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P6.6.3 Are the necessary records/releases retained?
Minimum requirements relevant for assessment
Examples for implementation
The release of the products as well as the relevant
evidence is documented.
Waivers/concessions are documented. The docu-
mentation must cover the period and/or quantity of
parts involved.
Internal specifications and customer requirements
regarding the documentation of rework and repair
are fulfilled.
The traceability of products is ensured.
The customer’s requirements with regard to archiv-
ing are fulfilled.
• Customer specifications
• Customer’s requirements for
archiving time limits
• Archiving requirements/regu-
lations (e.g. EDP, paper, fire
protection, legibility)
• Parts history
P6.6.4* Are the customer requirements met upon delivery of the final product?
Minimum requirements relevant for assessment
Examples for implementation
The customer-specific requirements regarding the
final product (delivery reliability, quality targets,
quality performance etc.) are known. The fulfillment
of these requirements is continuously monitored,
assessed and documented.
In case of non-conformities, the causes are ana-
lyzed, and measures are defined and implemented.
Products are labeled, stored and shipped in accord-
ance with the customer requirements.
In case of waivers/concessions, products and pack-
aging are labeled accordingly.
Internal specifications as well as customer require-
ments regarding the labeling of reworked or re-
paired products are observed.
The handling of supplied products is regulated.
Customers should be informed of delivery stops
which affect them, and the further procedure should
be coordinated with them.
• Quality agreements with
the customer
• Packaging specification
• Target agreements
• Shipping audit
• Customer specifications
regarding labeling (e.g.:
VDA label)
• Labeling in cases of waiv-
ers
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7.7 Customer satisfaction/customer care/service (P7)
Process element P7: Customer care/service
P7.1 Are all requirements related to the QM system and product conformity
fulfilled?
Minimum requirements relevant for assessment
Examples for implementation
The internal and customer-specific requirements re-
garding the QM-system and its further development
are fulfilled. The processes within the organization
(including the outsourced processes) and along the
supply chain are taken into account.
Requalification tests are carried out in accordance
with the customer requirements
Customer requirements for the return of parts and
their recycling must be fulfilled.
Proof of conformity with necessary national and in-
ternational regulations is available.
• Quality agreements with the
customer
• Requalification concept, e.g.
product audits carried out,
functional tests, endurance
tests
• Certification of the QM sys-
tem
• Proof of conformity, e.g.
parts that are subject to type
approval, CCC, ECE, DOT,
certificates, inspection re-
ports
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P7.2 Is customer service guaranteed?
Minimum requirements relevant for assessment
Examples for implementation
It must be ensured that competent contact persons
are available for the various areas in the customer’s
organization.
Communication is ensured in accordance with the
customer specifications.
Product monitoring in the field is ensured.
Access to customer portals in accordance with the
customer-specific agreements is ensured, and the
required data is up to date/maintained.
• Knowledge regarding prod-
uct use
• Knowledge of problems with
the product and complaints
regarding the product or
transport
• Fulfillment of new require-
ments
• Notification of improvement
measures
• World-wide customer service
• The customer is informed in
the case of non-compliance
with the requirements
• Required data (e.g. Certifi-
cates, contact data)