VDA_6.3_EN_Yellow_Volume_.pdf.pdf - 第61页

59 P3.6 Have the activities for customer care/customer satisfaction/customer service and field failure analysis been planned? Minimum requirements relevant for assessment Examples for implementation The customer requirem…

P3.5 Have the necessary resources been taken into account for product and

process development planning?

Minimum requirements relevant for assess-

ment

Examples for implementation

The required resources for the project have been

determined and documented.

Capacity for the implementation of prototypes

and prototype construction, pilot production, per-

formance tests and series production must be

planned.

Resource planning is regularly adapted to

changes in the project and potential bottlenecks

must be addressed.

When introducing new technologies and prod-

ucts, consistent employee training must be

planned, and it must be ensured that the neces-

sary infrastructure is created.

Means of transport for in-house transportation,

such as packaging and special load carriers

have been planned and the relevant quantities

have been determined.

Product/process development

• Planning of staff training, cus-

tomer service (0km and field),

among other things

• Qualification matrix

• CAx equipment

• Availability of qualified person-

nel for the respective tasks

• Budget, infrastructure, e.g.

buildings, inspection equipment

(hardware and software), labor-

atory equipment, machines,

plants etc.

• Capacity planning for all re-

sources

• Performance test, Run@Rate,

2-day production, stress test

• Provision and distribution of

software

• Tool chain planning (software

development tools)

Product development

• Test/inspection/laboratory facili-

ties (internal and external)

• Resources for planning and

conducting tests as well as fix-

ing bugs

• Resources for installing the

software on the hardware (e.g.

flashing, coding, programming)

Process development

• Production locations, tools, pro-

duction and inspection equip-

ment, infrastructure

P3.6 Have the activities for customer care/customer satisfaction/customer

service and field failure analysis been planned?

Minimum requirements relevant for assessment

Examples for implementation

The customer requirements are taken into account

in the concept for parts supply across the product

life cycle, including spare parts supply.

Contingency plans to continually ensure series sup-

ply must be included in the concept.

The analysis process for 0-km and field complaints

has been planned for the scope of delivery and the

supply chain. The customer requirements regarding

field failure analysis are taken into account.

Interfaces to the complaints process have been

planned.

An access control concept for software has been

established and is maintained.

An analysis of all stakeholders has been carried

out. Communication and escalation paths have

been specified.

Product/process development

• Investment planning

Product development

• Interfaces to analysis centers

for customer complaints, in-

cluding the relevant software

• Access for diagnosis

• Access control lists

Process development

• Inspection planning for

standard and stress testing

• Triggering criteria are de-

fined

• NTF process

• Spare parts supply concepts

• Contingency plans

7.4 Implementation of product and process development

(P4)

Process element P4: Implementation of product and process development

P4.1* Are the actions from the product and process development plans

implemented?

Minimum requirements relevant for assess-

ment

Examples for implementation

Product and process development activities de-

fined in the development planning are imple-

mented in such a way as to ensure that the oper-

ational conditions are met (function, reliability,

safety).

The risk analysis (e.g. FMEA, HARA) is con-

ducted on a multidisciplinary basis and is contin-

uously revised in accordance with the progress

of the project. Defined measures are imple-

mented in accordance with the planning and are

checked for effectiveness.

Special characteristics are defined and identified

in the relevant documents (FMEA etc.), and

measures are implemented to ensure conformity.

Product/process development

• Methods to minimize risk (e.g.

FMEA, HARA, FTA)

• Design of experiments (e.g.

DoE, Shainin, Taguchi…)

• Poka-Yoke principles

Product development

• Test planning

• Assembly test and system test

• A, B, C, D samples

• Endurance tests

• Environmental simulation test

(e.g. salt spray test)

• Automotive SPICE assess-

ments in accordance with the

planning

• Code, software release man-

agement

• Traceability, fallback concept

• Variant management

• Analysis of requirements, archi-

tecture design, implementation

and test in accordance with the

planning

Process development

• Control plan/inspection plan