VDA_6.3_EN_Yellow_Volume_.pdf.pdf - 第62页

60 7.4 Implementation of prod uct and process devel opment (P4) Process element P4: Implementation of product and process development P4.1* Are the actions from th e product and process development plans implemented? Min…

P3.6 Have the activities for customer care/customer satisfaction/customer

service and field failure analysis been planned?

Minimum requirements relevant for assessment

Examples for implementation

The customer requirements are taken into account

in the concept for parts supply across the product

life cycle, including spare parts supply.

Contingency plans to continually ensure series sup-

ply must be included in the concept.

The analysis process for 0-km and field complaints

has been planned for the scope of delivery and the

supply chain. The customer requirements regarding

field failure analysis are taken into account.

Interfaces to the complaints process have been

planned.

An access control concept for software has been

established and is maintained.

An analysis of all stakeholders has been carried

out. Communication and escalation paths have

been specified.

Product/process development

• Investment planning

Product development

• Interfaces to analysis centers

for customer complaints, in-

cluding the relevant software

• Access for diagnosis

• Access control lists

Process development

• Inspection planning for

standard and stress testing

• Triggering criteria are de-

fined

• NTF process

• Spare parts supply concepts

• Contingency plans

7.4 Implementation of product and process development

(P4)

Process element P4: Implementation of product and process development

P4.1* Are the actions from the product and process development plans

implemented?

Minimum requirements relevant for assess-

ment

Examples for implementation

Product and process development activities de-

fined in the development planning are imple-

mented in such a way as to ensure that the oper-

ational conditions are met (function, reliability,

safety).

The risk analysis (e.g. FMEA, HARA) is con-

ducted on a multidisciplinary basis and is contin-

uously revised in accordance with the progress

of the project. Defined measures are imple-

mented in accordance with the planning and are

checked for effectiveness.

Special characteristics are defined and identified

in the relevant documents (FMEA etc.), and

measures are implemented to ensure conformity.

Product/process development

• Methods to minimize risk (e.g.

FMEA, HARA, FTA)

• Design of experiments (e.g.

DoE, Shainin, Taguchi…)

• Poka-Yoke principles

Product development

• Test planning

• Assembly test and system test

• A, B, C, D samples

• Endurance tests

• Environmental simulation test

(e.g. salt spray test)

• Automotive SPICE assess-

ments in accordance with the

planning

• Code, software release man-

agement

• Traceability, fallback concept

• Variant management

• Analysis of requirements, archi-

tecture design, implementation

and test in accordance with the

planning

Process development

• Control plan/inspection plan

P4.2 Are personnel resources available and are the personnel qualified to

ensure product and process implementation?

Minimum requirements relevant for assessment

Examples for implementation

A staff schedule must be available.

The employees’ tasks, responsibilities and authori-

zations are defined and allocated. This also applies

to the staff of external service providers. Appropri-

ate evidence must be available.

It must be ensured that needs assessments is car-

ried out regularly during product and process devel-

opment with regard to potentially emerging bottle-

necks and additional requirements.

Qualified personnel are available during all phases

of product and process implementation, and the re-

quirements regarding the series production person-

nel have been derived.

Processes that have been outsourced must be

taken into account.

Product/process development

• Customer requirements

• Requirements profile for the

relevant jobs

• Determination of the need for

training

• Evidence of training

• Knowledge of methods

• Knowledge of foreign lan-

guages

• Software development: Qual-

ified software testers, inte-

gration managers, etc.

• Agile development due to

qualified roles (DevOps Man-

ager, Release Train Man-

ager, etc.)