晶圆测试说明书Cascade-11861-6-Manual.pdf - 第101页
Chapter 7: Service • 77 CHAPTER 7 Service Chapter 9 This section explains what to do when your Cascade customer service representative requests that you re turn the probe station for service. Probe station repairs carry …
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• Summit 11K/12K Probe Station User’s Guide
Chapter 7: Service •
77
CHAPTER
7
Service Chapter 9
This section explains what to do when your Cascade customer service
representative requests that you return the probe station for service.
Probe station repairs carry either a 90-day warranty or the balance of your
original probe station warranty if greater.
Preparing to Ship
RMA NUMBER
Before shipping a probe station to Cascade, obtain a Return Material
Authorization number (RMA #). Contact your nearest Cascade sales office or
Cascade customer service at (800) 550-3279.
Write the following information on a tag and attach it to the probe station:
• Owner's name and address
•RMA number
• Probe station model number
• Probe station serial number (back left of probe station)
• Description of the service required or failure indications
REPACKING
To pack probes and
accessories, see
specific product
documentation.
Always use the original packing materials. Otherwise, you’ll void your warranty.
If you cannot locate the shipping materials or hardware, contact your Cascade
representative.
Remove all probes and accessories from the probe station, including the
microscope. Do not ship them unless they are associated with the failure
symptoms.
To disconnect and disassemble the probe station, and attach the shipping
restraints, reverse the steps in the Installing section of this manual.
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• Summit 11K/12K Probe Station User’s Guide