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User’s Manual SIPLACE HS-50 12 Station Extensions - Software Software Vers ion SR.501.xx E dition 01/99 397 6 W DWLRQ([WHQVLRQV6RIWZDUH
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User’s Manual SIPLACE HS-50 12 Station Extensions - Software
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12 Station Extensions - Software User’s Manual SIPLACE HS-50
12.1 Remote Support Software Version SR.501.xx Edition 01/99
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The "Remote Support" (Remote Service) option enables service personnel in Munich, Sin-
gapore and Norcross to access system data on the line computer, station computer, machine
controller or a GEM computer, if there is one, on the customer’s SIPLACE line or SIPLACE
station.
This allows the service engineers to localize and correct software and data problems in the
customer’s systems online. This feature also makes for better problem-oriented planning of
any service visits to the customer, thereby keeping servicing time to a minimum.
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DANGER
If movements of machine components are initiated at a customer’s machine via the "Remote
Support", a trained line engineer must be present at the machine. In addition, this line engineer
must be able to communicate by telephone with the engineer who is performing the "Remote
Support".
When performing these operations; it is essential to observe the general safety information
presented in Chapter 2 of this User’s Manual.
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The machine or system can only be accessed when this is specifically desired by the customer
and when he allows this to be done via the requisite communications PC (Router).
The service engineer will be working in a lockable room in the service center. Only authorized
persons will have access to this room.