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12 Station Extensions - Software User’s Manual S IPLACE HS-50 12.1 Remote Support Software Version SR.501.xx Edition 01/99 400 )XQFWL RQV The foll owing com ponents can b e accesse d remotel y from t he servic e c…
User’s Manual SIPLACE HS-50 12 Station Extensions - Software
Software Version SR.501.xx Edition 01/99 12.1 Remote Support
399
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To enable a connection to be set up between the service center and the customer’s system,
both routers (communications computers) must be able to communicate via a suitable ISDN
connection.
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– Network Terminator (NT) with S0 interface which must be accessible via an RJ 45 West-
ern plug
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– File transfer
– ISDN call number forwarding
– Charging information during the call
12 Station Extensions - Software User’s Manual SIPLACE HS-50
12.1 Remote Support Software Version SR.501.xx Edition 01/99
400
)XQFWL RQV
The following components can be accessed remotely from the service centers in Munich, Sin-
gapore and Norcross. When this is done, the corresponding functions are operated and mon-
itored.
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– "Remote" log-in
–Chat
– Sending commands to the customer’s line computer
– Starting and stopping programs at the customer’s line computer
– "Remote" editing
– File transfer
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– "Remote" log-in
– "Remote" operation of programs (user interface, SITEST, diagnostics)
– Sending messages to the customer’s station computer ("chat mode“)
– File transfer
– "Remote" editing
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– "Remote" log-in
– File transfer
User’s Manual SIPLACE HS-50 12 Station Extensions - Software
Software Version SR.501.xx Edition 01/99 12.1 Remote Support
401
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The following configurations are possible for the customer’s placement line:
– Connection of the ISDN router to the local SIPLACE-LAN
– Connection of the ISDN router to the customer’s site LAN
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This possibility is used when there is no site LAN available at the customer’s premises.
The customer will not need to implement any additional data security measures.