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User’s Manual SIPLACE HS-50 12 Station Extensions - Software Software Vers ion SR.501.xx E dition 01/99 12.1 Remote Suppo rt 401 2Y HUYLHZ The followi ng co nfigurations are pos sible f or the cu stomer ’s placeme…
12 Station Extensions - Software User’s Manual SIPLACE HS-50
12.1 Remote Support Software Version SR.501.xx Edition 01/99
400
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The following components can be accessed remotely from the service centers in Munich, Sin-
gapore and Norcross. When this is done, the corresponding functions are operated and mon-
itored.
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– "Remote" log-in
–Chat
– Sending commands to the customer’s line computer
– Starting and stopping programs at the customer’s line computer
– "Remote" editing
– File transfer
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– "Remote" log-in
– "Remote" operation of programs (user interface, SITEST, diagnostics)
– Sending messages to the customer’s station computer ("chat mode“)
– File transfer
– "Remote" editing
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– "Remote" log-in
– File transfer
User’s Manual SIPLACE HS-50 12 Station Extensions - Software
Software Version SR.501.xx Edition 01/99 12.1 Remote Support
401
2YHUYLHZ
The following configurations are possible for the customer’s placement line:
– Connection of the ISDN router to the local SIPLACE-LAN
– Connection of the ISDN router to the customer’s site LAN
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This possibility is used when there is no site LAN available at the customer’s premises.
The customer will not need to implement any additional data security measures.
12 Station Extensions - Software User’s Manual SIPLACE HS-50
12.1 Remote Support Software Version SR.501.xx Edition 01/99
402
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The advantage of this alternative is that several placement lines can be addressed via a single
router.
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Å Contact our service center (Munich, Norcross or Singapore).
Å Follow the instructions given by the engineer.