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Preface xx ProMa ster 25 00 U ser Ma nual Bulletin B oard S ervice From the Da ta I/O Bulletin Board System (BBS) you can obtain a wide range of informa tion on Data I/O prod ucts, including current pro duct descriptions…
Preface
ProMaster 2500 User Manual xix
Technical Assistance
You can contact Data I/O for technical assistance by calling, sending a fax
or electronic mail (e-mail), or using the Bulletin Board Service (BBS).
To help us give you quick and accurate assistance, please provide the
following information:
• ProMaster serial number
•Product version number
• Detailed description of the problem you are experiencing
• Error messages (if any)
• Device manufacturer and part number (if device related)
Calling
Call the appropriate Data I/O Customer Support number listed at the
front of the Preface.
When you call, please be at your programmer or computer, have the
product manual nearby, and be ready to provide the information listed
above.
Sending a Fax
Fax the information listed above with your name, phone number, and
address to the appropriate Data I/O Customer Support fax number listed
at the front of the Preface.
Sending E-mail
To reach Data I/O via e-mail, send a message including your name,
telephone number, e-mail address, and the information listed above to
the following address:
pmhelp@data-io.com
Using the BBS
To reach Data I/O via the BBS, include your name, phone number, e-mail
address, and the information listed above in a message, and send it to the
BBS as described in the following section.
Preface
xx ProMaster 2500 User Manual
Bulletin Board Service
From the Data I/O Bulletin Board System (BBS) you can obtain a wide
range of information on Data I/O products, including current product
descriptions, new revision information, technical support information,
application notes, and other miscellaneous information.
Using the BBS, you can access device support information, request
support for a particular device, and leave messages for the BBS system
operator, Customer Support personnel, or other customers. The BBS also
includes many downloadable DOS utilities.
Multiple lines are available, all supporting 1200/2400/9600/19200 baud,
with U.S. Robotics Dual/HST V.32
bis
/V.42
bis
modems. The modems are
set to 8 data bits, 1 stop bit, and no parity. Online help files provide more
information about the BBS and its capabilities.
BBS numbers for all countries are as follows:
World Wide Web
The Data I/O Home Page on the World Wide Web (WWW) has general
company information, sales office numbers, and online technical and
product information, including application notes and device lists.
To access the WWW, you need an Internet account with Web access, and
a Web browser, such as Netscape or Mosaic.
You may find Data I/O on the Internet at
www.data-io.com
.
Country BBS Number
Germany 49-89-858-5880
49-89-858-5833
Japan 81-3-3779-2233
United States 206-882-3211
Preface
ProMaster 2500 User Manual xxi
Warranty Information
Data I/O Corporation warrants this product to be free from defects in
material and/or workmanship for a period of twelve months from the
original date of shipment to the buyer.
The warranty does not include normal wear or replacement components,
programming sockets, drive belts, rollers, and socket contacts that contact
devices being processed.
This warranty shall apply only if the product fails to function properly
under the normal intended use. Should this product fail to be in good
working order anytime during the twelve-month warranty period,
Data I/O Corporation, shall at its sole option, repair or replace this
product at no additional charge, except as set forth below.
The foregoing
is the sole responsibility of Data I/O Corporation under this warranty,
and any liability for incidental or consequential damages is expressly
disclaimed.
Repair parts and replacement products shall be on an exchange basis and
shall be either new or reconditioned. All replaced parts and products
shall become the property of Data I/O Corporation. Parts will be
delivered to buyer for repair by buyer or, at buyer’s option, the product
may be returned to Data I/O Corporation for repair.
Warranty coverage will not be granted if, in the sole opinion of Data I/O
Corporation, the defect or malfunction was caused by accident, abuse or
misuse, neglect, improper packing, or improper or unauthorized
modifications or service. Problems resulting from use of non-Data I/O
labels, ribbons, and other components will invalidate this warranty and
result in service charges.
The buyer is responsible for returning the product, properly packaged in
its original container or equivalent, to a Data I/O service office. Any
insurance or shipping costs incurred in presenting or sending the product
for service is the sole responsibility of the buyer.
This warranty is in lieu of any other warranty, expressed or implied,
including but not limited to, any implied warranty of merchantability
or fitness for a particular purpose, and any other obligations or liability
on the part of Data I/O Corporation.