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Malfunct ions Troublesh ooting 163 Inspection system X7056 | Operating manual | Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a Troubleshooting The section on troubleshooting pr ovi des guidance for problems with the insp…

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Malfunctions
Safety
162
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Safety
This chapter contains warnings of particular risks that may occur
during troubleshooting.
Follow these safety requirements:
Promptly report and correct all malfunctions and damage
displayed by the system or noted in any other way.
During the STOP mode, some system components still carry
current; these are indicated by warning signs.
High voltage in exposed places. To avoid high voltage, turn off
the X-ray tube through the key switch and set the main switch
to the position OFF.
Before the system is started after maintenance work or trouble-
shooting, make sure the AXI track is not under the open lift
gate. Closing the lift gate then can cause serious damage to the
system.
Each time before the system is switched on, check all safety
features.
Even when the system is switched off, the high voltage power
line may still remain charged (capacitive load).
The UPS can still supply a voltage of 230 V; take appropriate
protective measures.
Malfunctions
Troubleshooting
163
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Troubleshooting
The section on troubleshooting provides guidance for problems
with the inspection system.
The following malfunction areas are covered:
Hardware (Page 164)
Software (Page 164)
PCB transport (Page 165)
Description of the malfunctions table
Malfunctions are listed in a table containing the following columns:
Problem/Message: contains the problem description.
Diagnosis: contains possible causes of the malfunction, which
should be treated in the order they are given.
Countermeasure: contains instructions for solving the malfunc-
tion.
If the malfunction cannot be resolved after all the countermea-
sures are carried out, notify the person responsible for the system
and if necessary, the Viscom AG also, see „Customer Support“
(Page 167).
Malfunctions
Troubleshooting
164
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Hardware
In the following table, hardware malfunctions are listed.
Software
In the following table, software malfunctions are listed.
Hardware malfunctions
Problem/messag
e
Diagnosis Countermeasure
Inspection
system does not
start.
Have an electrician
check the mains
current and system
connection.
Perform these steps:
1 Check the fuses of the
operation building
2 Connect the inspection
system to the mains
current, see „Installation“ >
„Providing a standard
connection“ (Page 78).
Axes are not activated
(ON button does not
light).
Perform these steps:
1 Close all the doors.
2 Press the ON button.
The system computer
doesn't start.
Switch on the UPS.
The monitor screen
stays black.
Perform these steps:
1 Switch on the monitor.
2 Check the monitor cable.
Message Switch
on system, check
air supply
The white ON button
doesn't light up.
Perform these steps:
1 Close all the doors.
2 Press the ON button.
3 Confirm the message on
the monitor.
Software malfunctions
Problem/messag
e
Diagnosis Countermeasure
No data is
displayed at the
verification
station.
The barcode scanner is
not switched on.
Switch on the barcode
scanner.
Wrong barcode. Enter the correct barcode.
The network connection is
interrupted.
Restore the network
connection.