X7056_Operating manual_en.pdf - 第168页
Malfunct ions Customer Support 168 Inspection system X7056 | Operating manual | Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Malfunctions
Customer Support
167
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Customer Support
The documentation from the Viscom AG presents information
about operation and maintenance and provides assistance for trou---
bleshooting. For further questions, the Viscom Customer Support
is also available.
Customer Support is divided into:
Viscom Support (Page 167)
Viscom Remote Support (Page 167)
Viscom Support
So we can provide support as quickly and specifically as possible,
please have the following information ready before calling:
Inspection system serial number, see „Software“ > „System
information“ (Page 138).
Software version of the installed software, see „Software“ >
„Viscom information“ (Page 137).
A description of the problem, as detailed as possible.
Viscom can be reached through:
Telephone: +49 (0) 511 - 9 49 96 - 699
E-Mail: hotline@viscom.de
NOTE
Before calling, ensure direct access to the inspection system. An
incident number is issued at the first call; please keep this number
ready for any further calls regarding the same incident.
Viscom Remote Support
As of now, Viscom offers a complete package for remote mainte-
nance of our inspection systems.
The new software allows the experts in Hanover direct access to
the inspection system without having to be on-site at a customer's
in person.
Access follows consultation with the customer IT department, over
the Internet or by telephone. For details about working with
Remote Support, please contact your IT department.
Malfunctions
Customer Support
168
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Maintenance 169
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Maintenance
Maintenance is an essential preventative measure to maintain
operating safety and prolong the system life span. The mainte-
nance should not be neglected in any way.
Please consider that noncompliance with the stated maintenance
requirements leads to premature wear and/or to failure of single
components and assemblies and as a result to the failure of the
complete system!
It contains the following sections:
Safety (Page 170)
Maintenance schedule (Page 171)
Lubricating the runner blocks - AOI (Page 177)
Lubricating the runner blocks - AXI (Page 181)
Lubricating the spindles and travel guides - AOI (Page 186)
Lubricating the spindles and travel guides - AXI (Page 188)
Lubricating the flat panel detector positioning unit (Page 190)
Lubricating the Z-axis (Page 196)
Lubricating the lift gate (Page 198)
Exchanging the AOI transport belts (Page 200)
Exchanging the AXI transport belts (Page 210)
Maintenance of the sealed X-ray tube (Page 220)
Exchanging filter mat on AOI system computer (Page 223)
Exchanging filter mat on AXI system computer (Page 225)
Maintaining the XM 3D camera technology (Page 227)