X7056_Operating manual_en.pdf - 第167页
Malfunct ions Customer Support 167 Inspection system X7056 | Operating manual | Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a Customer Support The documentation from the Vi scom AG presents information about operation a…
Malfunctions
Troubleshooting
166
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
NOTE
The automatic check of the transport status is activated by default.
If it is not, the transport status must be corrected as soon as a
PCB is removed from the system in STOP mode.
PCBs are not
inspected.
Automatic operation is
not started.
Start automatic operation,
see „Software“ > „Naviga-
tion“ (Page 112).
Bypass operation is
activated.
Deactivate bypass opera-
tion, see „Software“ >
„Changing inspection plans“
(Page 141).
PCBs are not infed. See problem "PCBs are not
infed“.
Barcode is not read. See problem "PCBs are not
infed“.
PCBs are only
inspected as
defective.
The wrong inspection
plan is loaded.
Load the correct inspection
plan, see „Software“ >
„Changing inspection plans“
(Page 141).
Fiducials are not
located.
Check the position of the
PCB in the transport system.
PCB transport malfunctions (Forts.)
Problem/messag
e
Diagnosis Countermeasure
Malfunctions
Customer Support
167
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a
Customer Support
The documentation from the Viscom AG presents information
about operation and maintenance and provides assistance for trou---
bleshooting. For further questions, the Viscom Customer Support
is also available.
Customer Support is divided into:
Viscom Support (Page 167)
Viscom Remote Support (Page 167)
Viscom Support
So we can provide support as quickly and specifically as possible,
please have the following information ready before calling:
Inspection system serial number, see „Software“ > „System
information“ (Page 138).
Software version of the installed software, see „Software“ >
„Viscom information“ (Page 137).
A description of the problem, as detailed as possible.
Viscom can be reached through:
Telephone: +49 (0) 511 - 9 49 96 - 699
E-Mail: hotline@viscom.de
NOTE
Before calling, ensure direct access to the inspection system. An
incident number is issued at the first call; please keep this number
ready for any further calls regarding the same incident.
Viscom Remote Support
As of now, Viscom offers a complete package for remote mainte-
nance of our inspection systems.
The new software allows the experts in Hanover direct access to
the inspection system without having to be on-site at a customer's
in person.
Access follows consultation with the customer IT department, over
the Internet or by telephone. For details about working with
Remote Support, please contact your IT department.
Malfunctions
Customer Support
168
Inspection system X7056 | Operating manual |
Version 3.1 Rev.006| 2016-01-06 | 30.009.1930a