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Troubleshooting
17-1
Troubleshooting
Chapter17. Troubleshooting
17.1. Data Needed to be Collected When a Problem Occurs during Machine
Operation
Ref When a problem occurs, if there is C:\SmartCM(C:\SmartCM)
directory BIN, all directories excluding Vmeipl and RT Telemetry in
the case of problems with the machine, and a vision error image in the
case of vision error, it is easy to perform analysis
When a problem occurs with the machine, send the following data in a compressed file
format, such as *.ZIP, etc., immediately or as soon as possible.
NO Necessary File Data Description
1 PCB File in Use It is possible to reproduce the movement
with the PCB file to which a problem
occurs and examine whether the PCB
file itself has a problem or it has a
problem when changing data with OLP.
2 All Files in
C:\SmartCM\Log
(C:\SmartCM\Log)
Folder
It is possible to see the operational
activities performed by the operator and
to track the state of the MMI, RT and
Vision by time.
3 All Files in
C:\SmartCM\System
(C:\SmartCM\System)
Folder
It is possible for the user to try to
reproduce the performed operation
under the executed program
environment.
4 All Files in
C:\SmartCM\Temp
Folder
When an error related to the optimizer
occurs, it is possible to trace the PCB
before and after the optimizer and track
the cause of the error.
5 All Files in
C:\SmartCM\PdInfo
Folder
In case of a problem related to the dump
rate, this file is necessary additionally.
6 All Files in
C:\SmartCM\PartDB
Folder
When a problem occurs during part
registration in the Part DB, it is possible
to see it by reproducing it.
7 All Files in D:\SMBackup
Folder
From the system backup status before
and after work, it is possible to check
when a problem occurred or whether
abnormal operation occurred.